National Customer Service Representative / Logistics Coordinator | Logistics | Riyadh

Job Requisition ID: 89175 

No two days are the same at Al-Futtaim, no matter what role you have. Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives. Take our engaging and supportive work environment and couple it with a company culture that recognises and rewards quality performance, and what do you get? The chance to push the limits every single day.

As a humble family business that started on the banks of the Dubai Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees. You’ll find us in industries ranging from automotive and retail, to finance and real estate, and connecting people with international names like Lexus, Ikea, Robinsons, and Adidas. Our team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow and impact the people, markets, and trends around us.

Come join us to live well, work better, and be the best.

Customer Service Representative

Department: Al Futtaim Logistics

Country: KSA

Location: Riyadh | KSA

About the Position:

We are looking to recruit a Customer Service Representative to join the team within Al Futtaim Logistics, located in Riyadh, KSA.

Job Purpose:

The main purpose of the role is to ensure on a day to day basis all customer requirements are managed and planned for operations and other internal departments within agreed service levels and adhering to all KSA rules and regulations.

Reporting to the Operations Manager you will be responsible for the adherence to all group policies for self and team members. HR policies, EHS policies, Al-Futtaim way behavioral standards.

About You:

The ideal candidate will have the following qualifications, experience and skills:

KEY ACCOUNTABILITIES:

-  Achieve defined KPI Targets

- Inbound and Outbound system functionality.

- Inbound and Outbound documentation & archiving

- Reporting, accurately updating of all internal reports and in agreed time.

- Customer Service – increasing the customers confidence in dealing with AFL

- Inventory control – PI counts & subsequent system transaction, Nil pick checks & quarantine products

Minimum Qualifications and Knowledge: Degree educated compulsory

Minimum Experience: 1 years in similar role

Job-Specific Skills: Good working Knowledge in MS office and preferably in any WMS system

Behavioural Competencies: Effective communication and strong interpersonal skills, with excellent planning capacity. Ability to solve problems and work under pressure

We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.