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Food and Hospitality Operations Manager | M&S | KSA

Date: 18-Jan-2023

Location: Riyadh, SA

Company: Al Futtaim Private Company LLC

Job Requisition ID: 133983 

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day


The job holder ensures that Food Display Standards in each store meet the M&S UK requirements along with the following responsibilities:

    Ensure every food promotion and food event (Easter, Christmas etc.) is executed with authority
    Ensure BOH standards are as per M&S UK requirements.
    To assess, review and create SOP’s as required.
    Drive Store Associate Training and upskilling programmes as required.
    Manage the tasting schedule within every store.
    Drive appropriate newness on the Café Menu.
    Manage non-stock ordering.
    Manage costs in line with the business needs.


Drive Sales
    Achieve Food Business Sales, Markdown & Waste KPI’s 
    Ensure store financial targets are met 
    Identify new opportunities and initiatives to increase sales 

Food Display Standards
    Implement consistent standards of operation in line with company
    needs and expectations 
    Management of seasonal food displays with V&M team 

Food In-Store Promotions and Food Events
     Agree monthly plan with B&M Team
     Work with VM Team to order appropriate POS and props
    Create monthly In-Store Display Pack recommend promotions as required

Food Operational SOP’s
    Trading Safely & Legally (TSL) 
    BOH and Freezers Fridges
    Cyclical Counts to correct Stock Files FIFO/LIFO 
    Store initiated markdown policy 

Food Waste Management and markdown 
    Weekly store analysis 
    Review and recommend actions post every store visit

Food Knowledge
    Work with HR on requirements
    Conduct Seasonal and Event Workshops to upskill Store Teams

Café Menu
    Work alongside B&M Team and UK Product Development Team to drive     existing and seasonal menu
    Manage the sourcing of approved specifications and ingredients in line with UK policies 
    Manage the accuracy of the weekly consumption reports for accurate forecasting by the B&M teams 

New Store Openings and Not for Sale Items
    Act as a liaison between all business units (B&M, store development, VM, Marketing)  
    Order all Crockery and café consumables for each store opening
    Ensure appropriate stock on hand to service BAU Stores


Education: Major in Business administration or Hospitality
Experience and Knowledge:  
    At least 5 years’ experience of leading a retail function in a sizeable retailer 
    A proven track record in strategic thinking and retail operations
    Able to analyse complex data and make accurate and timely decisions
    An understanding of the key financial and commercial levers in retail management
    Extensive technical knowledge and related certifications for Food Hygiene
    Excellent interpersonal and leadership skills
    Outgoing, positive, willing to take challenges and work under pressure
    A results-driven personality who values teamwork as an integral part of getting great results

About Al-Futtaim Retail

Al-Futtaim Retail has established itself as one of the leaders in Retail across the Middle East, Africa & Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected Brands in the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka and P&B) across Asia. We are also one of the largest Global partners of Marks and Spencer’s in both regions with over 75 stores offering both fashion & food options.
Most recently we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&Q and we aim to continue to be agile and adaptive to our markets with new launches and further development. For this to be possible we aim to recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce which includes over 100 nationalities across 12 countries. Join us today and make a difference…