Assistant Store Manager

Job Requisition ID: 169285 

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A”rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

Role Overview

The Assistant Store Manager plays a pivotal role in driving store performance by leading daily operations, optimizing sales, and ensuring exceptional customer service. You will support the Store Manager in coordinating teams, managing stock, and upholding compliance standards while fostering a positive workplace culture. This role is ideal for a proactive leader with retail/F&B expertise who thrives in a fast-paced environment.

Key Responsibilities

1. Sales & Commercial Leadership

• Execute the store’s sales strategy by deploying resources effectively to meet targets.

• Conduct floor walks with the Store Manager to identify commercial opportunities and implement improvements.

• Oversee promotions, planogram updates, and phase changes to maximize visual appeal and sales.

• Monitor KPIs (e.g., stock availability, waste reduction, customer feedback) and take corrective actions.

2. Operational Excellence

• Ensure the store is "ready to trade" daily, maintaining hygiene, safety, and merchandising standards.

• Supervise stock management, including deliveries, FIFO rotation, and shelf replenishment.

• Lead compliance activities (e.g., DEF reduction, duty management checks, dual-control procedures).

3. Customer Experience

• Role model exceptional service behaviors (Positive, Determined, Respectful, Accountable).

• Resolve customer complaints promptly and train teams to enhance service quality.

• Dynamically allocate staff across zones/tills to optimize service during peak hours.

4. Team Development & Performance

• Coach, motivate, and provide feedback to team members to drive engagement and performance.

• Conduct performance reviews, identify talent, and support career development.

• Manage recruitment, scheduling, and absence management to align with labor budgets.

5. Cost Control & Profitability

• Minimize losses through efficient rostering, waste management, and idle-time reduction.

• Ensure accurate stock handling to reduce shrinkage and markdowns.

Qualifications & Experience

Essential:

• Education: High school diploma (degree in Business/Retail Management preferred).

• Experience: 5+ years in retail/F&B, including 2+ years in a supervisory role.

• Certifications: Food Hygiene certification (if applicable).

Skills & Competencies:

• Strong leadership with ability to engage teams and manage conflicts.

• Commercial acumen to analyze sales data and drive results.

• Adaptability to multitask in a dynamic environment.

• Proficiency in retail systems (e.g., POS, inventory software).

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Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.