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Area Manager | M&S | KSA

Date: 31-Aug-2022

Location: Riyadh, SA

Company: Al Futtaim Private Company LLC

Job Requisition ID: 138843 

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Job Purpose: 
As the Regional Manager, you must be able to drive sales, profit and the highest merchandising standards through people and be able to deliver results through your management team. 

1.    Through the use of effective coaching skills, develop the skills, knowledge and behaviours of team members. 
2.    Ensure all members of the team have a working personal development plan that is reviewed and updated regularly. 
3.    Ensure all members of the team understand how they are performing and have SMART objectives designed to drive continuous improvements. 
4.    Create and develop a succession plan for the area that utilises talent to its best potential. 
5.    Recruit, select and train Store Managers in order to maximise Store performance and raise the management capability in the Region. 
6.    Live the values; lead, motivate and inspire the retail team, encouraging a culture of open and continuous communication (training & meetings). 
7.    Drive continuous improvement in stores through coaching and guidance to achieve operational excellence.  
8.    Take steps to `fully engage` employees on the region thereby increasing productivity rates and improving rates of staff retention. 

1.    Take steps to ensure that Stores are equipped both in terms of attitude and skills to ensure that Customers expectations are exceeded and the level of service offered by Store staff is exceptional on a consistent basis. 
2.    Promote and develop cross-functional relationships and communications at all levels. 
3.    Lead the area team in all customer focused activities and initiatives. 
4.    Take steps to ensure that the Company sales process is adopted by all team members across all stores, taking remedial action where necessary.


Business Development / Driving existing business 
•    In conjunction with the Store Managers develop and implement business plans for each store and the area as a whole. 
•    Ensure the effective management and understanding of profit and loss accounts and identify opportunities to drive improvements at store and area level. 
•    Identify opportunities to drive performance through links with the local community. 
•    Demonstrate an awareness of current market position, trends and influences and utilise this knowledge to optimise on opportunities (at store and area level). 
•    Develop effective relationships with key field and Central Operations teams to ensure guidance and assistance is provided to Store teams to achieve business objectives. Drive results through supporting colleagues and sharing best practice.
•    Take steps to maximise the trading performance of the area every day of every week. 
•    Take steps to drive improvements in the performance of the area and individual stores across all KPI`s. 
•    Ensure that merchandising standards across all stores meet the Company requirements   Delivery of P&L 


1.    Effective management of area budgets
2.    Compliance: ensure each store is operating in line with Company Policy and Procedure, taking remedial action where appropriate. 
3.    Ensure all Company policies, procedures and legal requirements are adhered to within all stores, including Health and Safety. 
4.    To deliver exceptional retail Store Standards and disciplines throughout the region. 
5.    To manage effectively the administrative function within your team. 
6.    Ensure efficient journey-planning to enable frequent, effective and productive scheduled, and non-scheduled, store visits.  
7.    Where appropriate, lead investigations into audit, security, stock management and employee relations issues. 


Minimum Experience, Qualifications and Knowledge:  
Graduate Degree
+8 years of experience 
Retail and Whole sales experience
Motivated and can work towards set targets and KPI'S
Experience with and passion for premium fashion brands
Commercial Acumen

Behavioural Competencies :   
Ability to demonstrate critical thinking and problem solving skills as well as good organisational, management and communication and sales skills

About Al-Futtaim Retail

Al-Futtaim Retail has established itself as one of the leaders in Retail across the Middle East, Africa & Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected Brands in the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka and P&B) across Asia. We are also one of the largest Global partners of Marks and Spencer’s in both regions with over 75 stores offering both fashion & food options.
Most recently we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&Q and we aim to continue to be agile and adaptive to our markets with new launches and further development. For this to be possible we aim to recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce which includes over 100 nationalities across 12 countries. Join us today and make a difference…