Reception Manager - Emirati Talent | Al-Futtaim Automotive | Body Shop | Abu Dhabi

Job Requisition ID: 169256 

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview Of The Role

To lead and manage the bodyshop front office through the Reception Supervisor, ensuring smooth daily operations across service advisors, estimators, and receptionists. The role is responsible for delivering excellent customer service, ensuring complaint handling is correctly followed, and driving key performance indicators such as NPS, WIP control, and sales targets. Acts as the key link between the customer-facing team, estimation team, and workshop operations.

What You Will Do

• Lead and coach the Reception Supervisor to ensure front office operations deliver a customer-centric experience with high satisfaction.
• Ensure estimation and reception teams handle customer complaints professionally, following the correct process and company SOPs.
• Monitor WIP (Work-In-Progress) aging and job flow to ensure efficient operations and timely vehicle deliveries.
• Track and drive financial performance in per VIN revenue, upselling, and estimation accuracy, ensuring compliance with pricing and approval guidelines.
• Ensure reception and waiting area standards (5S) are maintained, promoting a professional and safe environment.
• Maintain and foster positive relationships with insurance partners and key stakeholders to ensure smooth collaboration and support business growth.
• Conduct regular performance reviews, daily briefings, and training plans through the Reception Supervisor, ensuring staff follow operational SOPs.
• Ensure effective coordination between front office teams (advisors, estimators) and workshop production to avoid delays and disputes.

Required Skills To Be Successful

• Knowledge of bodyshop operations and insurance claim processes
• Experience in complaint handling and KPI management (NPS, WIP, Sales etc.)
• Familiarity with estimating and bodyshop management systems 
• Customer-focused leadership

About The Team
Reporting to Regional Manager, you will be working in a busy Bodyshop workshop in Mussafah, AbuDhabi handling a team and work closely with cross functional teams.

What Equips You For The Role

• Diploma or Degree in Automotive, Business Administration, or Hospitality
• 5+ years in automotive customer care or bodyshop service
• Proficiency in MS Office (Excel, Word, PowerPoint)
• Strong coordination and leadership skills

About Al-Futtaim Automotive
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences. 
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.