Workshop Planner | Al-Futtaim Motors | Toyota

Job Requisition ID: 181046 

About Al-Futtaim
Established in the 1930s, Al-Futtaim is one of the most diversified and progressive privately held regional businesses, headquartered in Dubai. Operating across more than 20 countries, the Group spans automotive, financial services, real estate, retail and health. With more than 40,000 employees, Al-Futtaim represents over 200 of the world’s most recognised brands, including Toyota, Lexus, IKEA, ACE and Marks & Spencer. Driven by its purpose to enrich lives and elevate communities, Al-Futtaim focuses on digital innovation, AI, sustainable growth and strategic partnerships, creating long-term value for customers, communities and partners while building a responsible legacy for future generations.

Overview of the Role

Are you ready to play a crucial role in an innovative, fast-paced workshop environment?

Al Futtaim Motors – Toyota is looking for an experienced Workshop Planner to join our team in Ras Al Khaimah.

As a Workshop Planner, you’ll be the key player in allocating technical jobs to the right technicians, ensuring the seamless alignment of job requirements with technical skillsets. You will be at the heart of workshop operations, ensuring optimal efficiency and timely delivery of vehicles to our customers.

What You Will Do

• Job Allocation: Assign jobs to technicians based on their skillsets and job requirements to optimize workflow.
• Monitor Job Progress: Keep track of the technician planning board and Job Progress Control Board, and report any concerns to the workshop manager.
• Efficiency & Utilization: Ensure fair distribution of tasks and achieve technician utilization and efficiency targets.
• FIR Process: Ensure adherence to the Fix It Right (FIR) process to meet performance targets.
• Timely Job Closure: Ensure allocated jobs are completed within the scheduled time and meet quality standards.
• Time Clocking: Maintain precise time clocking and escalate issues when necessary.
• On-Time Vehicle Delivery: Keep the Service Advisor updated on vehicle progress to guarantee on-time delivery.

Required Skills to Be Successful

• 2-3 years of experience as a Workshop Controller or Workshop Planner in an automobile dealership
• Expertise in allocating jobs to technicians based on their skill level and job requirements
• Ability to write detailed technical reports
• Strong communication skills, both written and verbal

About the Team

You will report directly to the Aftersales Manager, collaborating closely with Technicians and Service Advisors daily. Your role will involve constant communication with various departments, ensuring smooth operation and a high level of customer satisfaction. Your efforts will directly impact the overall success of the workshop and our customer service excellence.

What Equips You for the Role

• Diploma in Automobile / Mechanical Engineering
• Experience as a Diagnostic Technician or equivalent
• Strong communication skills (both written and verbal)
• UAE driving license (advantageous but not mandatory)

Al-Futtaim Automotive is one of the region's leading mobility businesses, operating across eight countries in the Middle East, Asia and North Africa.

With a portfolio of more than 25 world-leading brands, we deliver one of the region's most comprehensive mobility ecosystems.

Our capabilities span passenger vehicles, commercial vehicles and industrial equipment, backed by integrated logistics, leasing, aftersales and financial services that deliver a seamless customer experience across every stage of the mobility journey.

Our vision is to become a world-class mobility player, creating better experiences for our customers through innovation, digital transformation and a relentless focus on customer experience. We work alongside some of the world's most trusted automotive brands to shape the future of mobility, delivering solutions that meet the evolving needs of individuals, businesses and communities.

Behind everything we do is a team of more than 9,000 colleagues united by ambition, collaboration and a shared commitment to progress. Together, we're shaping the future of mobility, embracing new technologies and creating better experiences for our customers.  At Al-Futtaim Automotive, you'll be empowered to turn ambition into action and help move our customers, our business and your career forward.