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UAE National- Receptionist | Lexus | Ras Al Khaimah

Date: 12-Feb-2021

Location: Ras Al Khaimah, AE

Company: Al Futtaim Private Company LLC

Job Requisition ID: [[73148]] 

No two days are the same at Al-Futtaim, no matter what role you have. Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives. Take our engaging and supportive work environment and couple it with a company culture that recognises and rewards quality performance, and what do you get? The chance to push the limits every single day.

 

As a humble family business that started on the banks of the Dubai Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees. You’ll find us in industries ranging from automotive and retail, to finance and real estate, and connecting people with international names like Lexus, Ikea, Robinsons, and Adidas. Our team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow and impact the people, markets, and trends around us.

 

Come join us to live well, work better, and be the best.

JOB PURPOSE:

To receive the customers in the workshop and also handle the telephone board to facilitate proper customer reception and better communication-flow.

 

KEY ACCOUNTABILITIES: Specify the output required from the job. Identify not more than 7 Key Accountabilities & their performance indicators. NB-Focus on outcomes, not tasks

  • Direct Lexus guests to the concerned person or departments like service manager, service advisor, appointment staff, cashier, and the like.
  • Demonstrate a very pleasing temperament and welcome Lexus guest with humility and courteousness.
  • Attend to all the incoming calls and direct the same to the concerned staff members without delay as soon as possible. If the concerned telephone extension is busy, the caller is advised either to wait for the line or to call back. In case the called person is not available on his seat or he is out on official duties, the message is taken and passed on to him as soon as he returns from outside or a company mobile can be provided as well.
  • Attend to customer inquiries on the phone or personal regarding Workshop timings, telephone numbers, locations, etc. Normal inquiries are handled by the job holder herself. In case of technical information or any other serious nature, the inquiries are directed to the concerned person for their handling.

 

JOB CONTEXT: Define organizational policy and other factors that have a critical impact on the job

 

QUALIFICATIONS, EXPERIENCE, & SKILLS:

Minimum Qualifications and Knowledge

Diploma or Degree in : Diploma / Bachelor Degree / or Equivalent

  • 2-3 years of relevant experience in a reputed organization in a similar role

Job-Specific Skills:  Knowledge of PBX Board handling, Read, Write, and Speak English fluently. Preferably can speak Arabic and is computer literate.

Behavioral Competencies

    • Integrity
    • Analytical
    • Customer Orientated
    • Follow-up
    • Oral Communication
    • Teamwork
    • Planning and Organizing
    • Perseverance
    • Assertiveness
    • Task Orientated

 

Jo

 

We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

 

Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

 

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.