Reception Supervisor

Job Requisition ID: 176143 

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the Role:

BYD is not just an automaker, it is a global technology company leading electric mobility, battery innovation, and sustainable transport solutions. Guided by our mission “Technological Innovations for a Better Life”, BYD is shaping a zero-emission future worldwide.

As part of Al-Futtaim Automotive, you will be at the forefront of this transformation in the UAE, inspiring customers and turning digital leads into loyal buyers. This role is about more than selling cars, it’s about building trust, delivering experiences, and representing a brand that is redefining mobility.

The Reception Supervisor is pivotal in managing the service reception area in the Aftersales Service center, ensuring optimal customer flow and high-quality interaction. This role is responsible for supervising reception staff and supporting service advisors in performance monitoring and customer satisfaction. The supervisor is key in ensuring accurate job card management and closure in alignment with company standards. The position requires effectively handling escalations and overseeing warranty compliance while implementing company policies and OEM standards for seamless customer service.

What You Will Do:

Supervise, coordinate, and allocate tasks to reception staff, ensuring efficiency and professionalism.

Ensure accurate and timely creation, communication, and closure of job cards.

Drive customer satisfaction by monitoring advisor communication, complaint handling, and service updates.

Monitor warranty and parts request processes at reception to ensure compliance with OEM standards.

Provide coaching, mentoring, and training support to reception and advisor staff to improve customer handling skills.

Maintain HSSE standards in the reception area, ensuring a safe and welcoming environment for customers.

Report on reception performance and customer satisfaction trends, and recommend service improvement actions.

Coordinate with service advisors to streamline operations and enhance the customer experience.

Required Skills and Experience:

Leadership and supervisory skills.

Customer service excellence and strong communication skills.

Proficiency in DMS (SAP or equivalent) systems.

Strong problem-solving and conflict resolution skills.

About Al-Futtaim Automotive
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences. 
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.