Beauty Advisor | Retail | Watsons | RAK

Job Requisition ID: 179356 

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

• The primary responsibility of the Beauty Advisor is to drive sales by delivering excellent customer service and utilizing in-depth product knowledge. This role involves recommending and selecting beauty products for customers, managing inventory, and ensuring merchandise is attractively displayed and promoted. The Beauty Advisor is expected to comply with company standards in presentation and service, ultimately contributing to the success of the store's financial and operational goals.

Sales & Customer Service

• Recommends appropriate products and provides information highlighting the features, advantages, and benefits to the customers.
• Assists in locating, selecting, and purchasing desired products based on customer's preferred brand, variant, and color.
• Utilizes selling techniques such as suggestive selling, upselling, and cross-selling to increase average transaction value.
• Monitors availability of GOBE products and ensures proper safekeeping of all store merchandise to prevent shoplifting, damages, and pilferages.
• Complies with customer service standards by attending to all customer queries and resolving complaints within the scope of control.
• Prepares and sets up store promotions using marketing collaterals for effective communication.

Stock Management & Merchandising

• Ensures products on display are replenished as needed with complete shelf and price tags.
• Monitors and updates reports on product shelf life.
• Weekly monitors price changes and updates shelf/price tags as necessary.
• Timely displays all products following set planograms and guidelines.

Operations & Compliance

• Maintains cleanliness and orderliness of the assigned area.
• Complies with all company policies and procedures, particularly regarding attendance, punctuality, and grooming standards.
• Monitors and reports on relevant financial dimensions, including P&L and store KPIs such as UPT, ATV, SOP, SPSQFT, audit, compliance, and shrinkage.

Personal & Professional Development

• Accomplishes MFP and PDP on time and participates in competency building.
• Participates in and implements agreed EES action plans.
• Demonstrates proactive team spirit and takes initiative for personal development.

• Strong product knowledge in the beauty and fashion industry.
• Excellent customer service and empathy skills.
• Ability to implement retail operational skills effectively.
• Leadership and proactive problem-solving abilities.

• High School Diploma or Degree is not essential.
• A minimum of 2 to 4 years of experience in retail, specifically in the beauty or fashion sector.
• Good knowledge of fashion and beauty industry trends, with strong retail operational skills, including stock management, visual merchandising, and POS systems.
• Proficiency in computer skills, with excellent customer service and problem-solving capabilities.

About Al-Futtaim Retail

Al-Futtaim Retail has established itself as one of the leaders in Retail across the Middle East, Africa & Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected Brands in the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka and P&B) across Asia. We are also one of the largest Global partners of Marks and Spencer’s in both regions with over 75 stores offering both fashion & food options.
 
Most recently we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&Q and we aim to continue to be agile and adaptive to our markets with new launches and further development. For this to be possible we aim to recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce which includes over 100 nationalities across 12 countries. Join us today and make a difference…