Sales Assistant | Retail | IKEA Qatar

Job Requisition ID: 176517 

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A”rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

Overview Of The Role:
The Shopkeeper Market Hall is responsible for optimizing sales, profitability, and development of the market Hall business, strengthening IKEA’s position as the top home furnishing store within the local market. The role involves leading, supporting, and developing Market Hall co-workers to sustain a robust commercial drive, aligning with IKEA’s retail system. Successful execution of responsibilities will ensure customer satisfaction and brand presence in the regional market.

What You Will Do:

• Ensure the store is in pristine condition at all times during all opening hours, maintaining strong commercial basics according to IKEA standards.
• Collaborate with the Com & In department to secure a commercial range presentation and be perceived as a competent home furnishing specialist.
• Plan and implement the commercial calendar for the year.
• Improve ease of shopping by efficiently working with mechanical sales tools.
• Serve as a Product Knowledge expert to ensure the highest level of Customer Service.
• Work with the commercial layout of the store.
• Enhance the ICSS index on ease of finding items from 50% to 56% and ease of making choices from 58% to 64% by December 2011.
• Ensure sales forecasts for all products are adapted to the sales pattern, leading to a healthy stock situation.
• Continuous range phasing in and out throughout the year.
• Ensure all products are displayed according to merchandising basics, with clean, price tags, well assembled, and undamaged during all opening hours.
• Meet HFB sales targets as per monthly breakdown.
• Work with discontinued articles and introduce new ranges before Part sale activities start.
• Check and maintain daily compliance with the 4 basics.
• Achieve customer satisfaction goals set by the Market Hall Sales Manager, measured by IKEA Brand Capital and CSI.
• Analyze ICSS results to improve customer satisfaction.
• Manage selection, training, and development programs for new co-workers.
• Participate in recruitment and selection of sales co-workers during vacancies.
• Ensure working methods, basic action routines, and range information are understood and followed to achieve objectives.
• Motivate sales staff towards achieving work objectives and support the team to understand company business plans and objectives.
• Be Train the Trainer for the department, ensuring all co-workers are trained in Product Knowledge, customer service, Concept, and H&S trainings.
• Act as Payroll administrator and super user for the Staff Management System, generating schedules using the system.
• Monitor attendance, sickness, and absence levels amongst sales co-workers.
• Provide feedback and recommendations during probationary period reviews and annual reviews for customer service department staff.
• Coach, coordinate, and communicate with Sales Co-workers to consistently improve sales.

Required Skills To Be Successful:

• Customer Focused
• Individual Accountability
• Continuous Improvement
• Teamwork

What Qualifies You For The Role:

• Post Graduate Certification
• 4–5 years of Retail Supervisory experience
• Experience in managing and developing sales teams
• Knowledgeable in customer service principles and product knowledge

We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.