Sales Advisor

• The Sales Advisor is responsible for delivering exceptional customer service and driving sales in collaboration with other team members. This role focuses on maximizing sales potential through high-standard service, effective merchandise handling, and attractive product displays. It also requires maintaining efficient stock operations, promoting health and safety standards, and upholding company values. Success in this role will be measured by the ability to achieve sales targets, provide customer satisfaction, and support the team in daily operations.

Customer Service

• Provide assistance to customers in a friendly manner.
• Ensure customers are comfortable, welcome, and courteously served.
• Adhere to high standards of customer service according to M&S Way: All In For The Customer, Make Every Penny Count, Talk Straight, Own It And Get It Done.

Selling

• Achieve sales through effective salesmanship and offer excellent service.
• Communicate seasonal highlights and promotion mechanisms to drive sales.
• Display merchandise attractively according to seasonal guidelines.
• Replenish stock efficiently to minimize loss of sales opportunity.
• Develop and utilize product knowledge for selling and styling recommendations.
• Give feedback to superior on customer comments and ideas to improve sales.

Merchandise Management

• Administer accurate stock movements, including delivery checks and stock transfers.
• Count merchandise and complete administrative documents efficiently.
• Report stock shortages to superior immediately.

Job Knowledge

• Operate till with correct procedures, ensuring efficiency and accuracy.
• Utilize product knowledge to suggest products and promote benefits to drive sales.

Cost Control

• Prevent pilferage and stock loss; report internal pilferage cases.
• Use company property wisely to avoid resource wastage.

Health & Safety

• Always be safety conscious and adhere to all health and safety regulations.
• Maintain a safe and hygienic environment in the sales floor and back of house.

General

• Practice Al Futtaim Values in daily conduct: Respect, Integrity, Collaboration, and Excellence.
• Perform any ad-hoc duties assigned by managers.

• Excellent customer service skills.
• Effective communication in English.
• Knowledge of fashion and retail products.
• Ability to work flexible shifts and manage time effectively.

• Previous retail experience, preferably in fashion.
• Ability to work rotating shifts, weekends, and public holidays.
• Positive and service-oriented mindset.
• Conversant in English.
• Possess a cheerful disposition.
• On-the-job training and career development opportunities available.
• Candidates with WSQ Retail Qualifications are encouraged to apply.