Job Requisition ID: 174390 

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Role Purpose

As a Pre-Approval Officer, you will play a vital role in the Healthcare RCM Approval Unit, ensuring timely and accurate submission of insurance pre-approvals for inpatient, outpatient, and pharmacy services. You will collaborate with physicians, coding teams, and insurance companies to optimize approval rates, prevent revenue loss, and uphold compliance with DHA and payer regulations.

Key Responsibilities

• Review and process all assigned claim forms, ensuring completeness and accuracy.
• Update approvals received from insurance companies with 100% accuracy.
• Communicate with departments to obtain missing documents or additional information.
• Meet daily claims verification productivity targets.
• Perform comprehensive quantitative and qualitative analysis of medical records.
• Ensure compliance with coding guidelines, legal, and regulatory requirements.
• Submit all pre-approvals in line with KPIs and improve first-round approval rates.
• Monitor and coordinate with stakeholders to prevent revenue loss and address insurance rejections.
• Analyze denial trends and implement corrective actions.
• Maintain accurate records and escalate denied approvals as needed.
• Educate and coordinate with billing, approval, and clinical documentation teams to enhance process flow and compliance.

Qualifications, Experience & Skills

• Certified professional coding certificate from a reputed institution.
• Certified medical/paramedical qualification.
• Minimum 3+ years’ experience in a similar role.
• Strong medical background for efficient reconciliation.
• Excellent negotiation, presentation, and analytical skills.
• Strong operational thinking and decision-making abilities.
• Ability to work under pressure and achieve targets.
• Excellent communication and stakeholder management skills.

Life at Al-Futtaim: Culture & Career Growth

• Values-driven, people-first culture: Our core values—Respect, Integrity, Excellence, Collaboration—guide decisions and behaviors.
• Wellbeing that’s active and accessible: Group wellness days, fitness activations, and preventive screenings are embedded in our employee experience.
• Learning you can personalize—and scale: Access monthly learning calendars, LinkedIn Learning, and an evolving AI Skills Toolkit to reskill and upskill.
• Career growth beyond a ladder: Our Career Growth Model supports lateral, diagonal, and vertical progression, enabling movement across functions and divisions.
• Global exposure & mobility: Unique opportunities for cross-business collaboration and international assignments.

Compensation & Benefits

• Competitive salary and benefits package aligned with Al-Futtaim Group standards.
• Comprehensive health insurance, annual leave, performance bonus programs, and long-service recognition.
• Employee discounts across Al-Futtaim brands and access to staff offers via BlueRewards.
• Wellbeing initiatives and preventive care in partnership with HealthHub.

About Al-Futtaim Healthcare

We Hear Your Ambition.
For over 90 years, the Al-Futtaim Group has been bringing the world’s leading brands of lifestyle watches, cars, home furnishings and fashion to the UAE. The Group has now introduced a whole new way of holistic healthcare through HealthHub Clinics by Al-Futtaim, its multi-speciality chain of more than 20 clinics in Dubai with over 25 specialties offering the right combination of advanced diagnostics, proven medical expertise and specialised services. 
What gives our clinics an edge is that as a part of the Al-Futtaim Group, you can expect world-class quality standards, with access to the best medical services and facilities within a healing environment. It’s a new way of healthcare that’s designed to meet a patient’s needs with a complete range of smart healthcare solutions. As testimony to this, only recently, we’ve earned a rare milestone of being the only primary healthcare network in the UAE to receive the Gold Seal by a reputed international body: Accreditation Canada.   
As trusted partners to health, we at HealthHub Clinics adopt evidence-based learning that enables us to listen to our patients more carefully. It helps us in treating the cause and not just the symptoms, while applying global best practices to ensure quality of care for every family member. Most of all, we adopt a patient-centric approach to healthcare that is reflected in the promise of our core belief: “We Hear You.”