Pickers (Online Grocery Fulfillment) | Retail | M&S | UAE

Job Requisition ID: 179731 

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Picker – Online Grocery Fulfilment | Marks & Spencer

Overview of the Role

The Picker – Online Grocery Fulfilment plays a vital role in delivering an exceptional online shopping experience by accurately picking, packing, and preparing customer orders for delivery or Click & Collect. The role is responsible for ensuring every order is fulfilled efficiently, with the highest standards of product quality, freshness, and accuracy.

Working within the M&S Food operation, the Picker collaborates closely with Store Operations, Customer Service, and Delivery teams to ensure orders are completed on time while maintaining excellent inventory accuracy and minimizing waste. Success in this role is measured through picking accuracy, order fulfilment, productivity, customer satisfaction, and adherence to food safety standards.

What You Will Do

Order Picking & Fulfilment

• Pick customer orders accurately using handheld picking devices or mobile applications.
• Ensure all customer orders are completed within agreed service level agreements (SLAs).
• Select products according to customer requirements, ensuring correct quantity, size, flavour, and specifications.
• Prioritize urgent and scheduled delivery orders to meet delivery timelines.
• Maintain high levels of picking productivity while ensuring quality and accuracy.

Product Quality & Freshness

• Carefully select the freshest and highest-quality products, particularly fresh food, chilled, frozen, bakery, produce, and ready meals.
• Check expiry dates, packaging quality, and product condition before picking.
• Follow FIFO (First In, First Out) principles where applicable.
• Ensure substitutions are made according to company guidelines and customer preferences.
• Escalate unavailable products or quality concerns to the Team Leader.

Packing & Order Preparation

• Pack customer orders carefully to protect product quality during transportation.
• Separate chilled, frozen, ambient, and fragile products according to company procedures.
• Label orders accurately and prepare them for dispatch or Click & Collect.
• Ensure all customer orders are complete before handover to the delivery team.

Inventory & Stock Management

• Report stock shortages, damaged products, and inventory discrepancies.
• Assist with stock replenishment when required.
• Maintain inventory accuracy by following stock handling procedures.
• Support stock counts and inventory control activities.

Food Safety & Compliance

• Follow all Food Safety, HACCP, Municipality, and Health & Safety regulations.
• Maintain cold chain integrity for chilled and frozen products.
• Handle food products safely and hygienically throughout the picking process.
• Ensure workstations and equipment remain clean and organized.

Operational Excellence

• Achieve daily productivity and picking accuracy targets.
• Maintain a safe, clean, and organized fulfilment area.
• Follow company operating procedures and online fulfilment standards.
• Participate in team briefings, training sessions, and continuous improvement initiatives.
• Support additional operational activities during peak trading periods.

Required Skills to be Successful

• Strong attention to detail and accuracy.
• Excellent organizational and time management skills.
• Ability to work in a fast-paced environment.
• Good communication and teamwork skills.
• Strong customer-focused mindset.
• Ability to prioritize multiple orders effectively.
• Basic technology skills to operate handheld devices or picking applications.
• Knowledge of food handling and product quality standards.
• Ability to work independently with minimal supervision.
• Physically fit and able to walk, lift, bend, and stand for extended periods.

What Qualifies You for the Role

• High School Diploma or equivalent.
• 1–3 years' experience in Retail, Supermarket, Warehouse, E-commerce, Grocery, or Fulfilment Operations.
• Previous experience in online order picking or grocery fulfilment is preferred.
• Experience using handheld scanners, RF devices, or digital picking systems.
• Knowledge of fresh food handling and food safety practices is an advantage.
• Good communication skills in English (Arabic is an advantage).
• Ability to work flexible shifts, weekends, and public holidays.
• Ability to work efficiently under time-sensitive conditions.

About Al-Futtaim Retail

Al-Futtaim Retail has established itself as one of the leaders in Retail across the Middle East, Africa & Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected Brands in the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka and P&B) across Asia. We are also one of the largest Global partners of Marks and Spencer’s in both regions with over 75 stores offering both fashion & food options.
 
Most recently we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&Q and we aim to continue to be agile and adaptive to our markets with new launches and further development. For this to be possible we aim to recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce which includes over 100 nationalities across 12 countries. Join us today and make a difference…