Senior Sales Advisor

• The Senior Sales Advisor is responsible for promoting and selling products with excellent customer service within the company. The role requires maintaining housekeeping standards and potentially standing in for the Section Manager to ensure KPIs such as sales targets and customer satisfaction are met. The advisor will engage in generating sales, providing high-quality customer service, optimizing space and presentation of products, ensuring operational efficiency, maintaining communication and staff motivation, managing cash tills, controlling costs, and adhering to health and safety regulations. This role requires practicing company values consistently and performing any additional duties as needed.

Generating Sales

• Assist the Section Manager in maximizing sales and commercial opportunities by optimizing sales return.
• Implement sales promotions as per the selling plan by the Section Manager and Buyer.
• Use stock management systems to ensure optimum stock availability.

Customer Service

• Provide high standards of customer service following the M&S Way principles: All In For The Customer, Make Every Penny Count, Talk Straight, Own It And Get It Done.
• Ensure customers are comfortable, welcomed, and courteously served.

Use of Space and Department Presentation

• Ensure optimum use of space through effective interpretation of commercial information and merchandise group policies.
• Work with Visual Merchandising and Buying Department to prioritize promotional items for display.

Operational Efficiency

• Plan staff resources effectively to ensure maximum efficiency and implement administrative practices in line with legal and company regulations.
• Maintain housekeeping standards and adhere to the housekeeping checklist.
• Ensure all Operational SOPs are followed.

Communication and Staff Motivation

• Assist the Section Manager in fostering a positive working environment and maintaining team relationships.
• Communicate effectively, especially in the absence of the Section Manager, to ensure smooth operations.

Cash Till

• Perform tasks related to running the cash till, including handling cash/credit cards, merchandise refunds/exchanges, and gift cards/Blue Rewards.
• Secure and accurately handle change funds and perform store opening and closing procedures, including completing necessary paperwork and reports.

Cost Control

• Be alert to prevent pilferage and stock loss, and report any cases of internal pilferage by staff or shoplifters.
• Use company assets responsibly to avoid resource wastage.

Health & Safety

• Maintain safety consciousness at all times.
• Adhere to all health and safety regulations.
• Ensure a safe and hygienic environment both on the sales floor and Back of House.

General

• Practice Al Futtaim Values in daily conduct: Respect, Integrity, Collaboration and Excellence.
• Perform any other ad-hoc duties assigned by managers.

• Strong communication skills.
• Sales-driven mindset.
• Ability to work effectively in a fast-paced retail environment.
• Flexibility to work varying retail hours.

• On-job training and career development within M&S.
• Motivated team player with a cheerful disposition and strong sales ambition.
• Good communication skills and sales-driven attitude.
• Ability to work in a fast-paced environment.
• Ability to work retail hours, including shifts, public holidays, and weekends.
• At least 2 years of working experience in the related field.