Patient Sales Co‑ordinator, Arabic Speaker, HealthHub, Dubai,

Job Requisition ID: 176816 

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Role Purpose

The Patient Sales Co‑ordinator is a commercially focused role responsible for driving repeat patient visits and revenue growth across HealthHub Clinics. 
The role combines outbound telesales, in‑clinic face‑to‑face patient engagement, and corporate sales event participation to maximise patient reactivation, retention, and service uptake.
This is not a marketing, PR, or administrative role. It is a hands‑on sales position with clear conversion, booking, and performance expectations.

Key Responsibilities

Outbound Telesales & Patient Reactivation

Conduct outbound telesales calls to an existing patient database to promote follow‑up visits, repeat treatments, and clinic services
Proactively re‑engage inactive or lapsed patients to drive return visits
Achieve defined conversion, booking, and reactivation targets
Maintain accurate call notes, follow‑ups, and outcomes in internal systems

Face‑to‑Face Patient Sales (Clinic‑Based)

Engage patients in person within the clinic to promote follow‑up appointments, treatment plans, and additional services
Clearly explain treatment options, packages, pricing, and payment processes
Work closely with doctors, front desk, and clinic teams to optimise schedules and patient flow

Corporate & Marketing Sales Events

Represent HealthHub at corporate outreach activities, health days, and marketing sales events
Promote clinic services, capture leads, and support on‑the‑spot appointment bookings where applicable
Follow up on event‑generated leads to convert into confirmed clinic visits

Sales Performance & Collaboration

Work toward clearly defined sales and conversion KPIs
Ensure zero lead leakage through disciplined follow‑up
Collaborate with clinic operations, marketing, and management teams to support revenue growth

What We Are Looking For

Proven experience in outbound telesales, patient sales, or customer reactivation roles
Comfortable spending a significant portion of the day on outbound calling
Strong face‑to‑face sales and patient engagement skills
Experience in healthcare, clinics, dental, aesthetic, or outpatient environments is highly preferred
Confident working with targets, KPIs, and performance metrics
Willing and able to attend corporate sales and outreach events

About Al-Futtaim Healthcare

We Hear Your Ambition.
For over 90 years, the Al-Futtaim Group has been bringing the world’s leading brands of lifestyle watches, cars, home furnishings and fashion to the UAE. The Group has now introduced a whole new way of holistic healthcare through HealthHub Clinics by Al-Futtaim, its multi-speciality chain of more than 20 clinics in Dubai with over 25 specialties offering the right combination of advanced diagnostics, proven medical expertise and specialised services. 
What gives our clinics an edge is that as a part of the Al-Futtaim Group, you can expect world-class quality standards, with access to the best medical services and facilities within a healing environment. It’s a new way of healthcare that’s designed to meet a patient’s needs with a complete range of smart healthcare solutions. As testimony to this, only recently, we’ve earned a rare milestone of being the only primary healthcare network in the UAE to receive the Gold Seal by a reputed international body: Accreditation Canada.   
As trusted partners to health, we at HealthHub Clinics adopt evidence-based learning that enables us to listen to our patients more carefully. It helps us in treating the cause and not just the symptoms, while applying global best practices to ensure quality of care for every family member. Most of all, we adopt a patient-centric approach to healthcare that is reflected in the promise of our core belief: “We Hear You.”