Patient Relations Supervisor | Jumeriah Village Circle | Dubai

Job Requisition ID: 169967 

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates.

Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

About Us
HealthHub Clinic by Al-Futtaim in Jumeirah Village Circle is a modern, community-focused healthcare facility designed to serve the growing needs of families and residents in the area. With state-of-the-art infrastructure and a compassionate team, we are committed to delivering seamless, high-quality care in a welcoming environment.

About the Role

We are looking for a dedicated and experienced Patient Relations Supervisor to lead our front-of-house team. This role is vital in ensuring that every patient receives an outstanding experience—from the moment they walk in, to the moment they leave.

Key Responsibilities

• Lead and manage a team of Patient Relations Executives
• Ensure smooth day-to-day operations of the reception and patient services
• Uphold the highest standards of customer service and patient care
• Resolve patient concerns with empathy and professionalism
• Collaborate with clinical and administrative teams to enhance service deliver

What We Offer

• Competitive salary, bonus, and benefits package
• Work-life balance with generous leave entitlement
• Comprehensive health and life insurance
• Opportunities for professional development and training

What Qualifies You for the Role

• Proven experience in a healthcare customer service or administrative role
• Strong background in managing teams within a clinic or hospital setting
• Excellent communication skills in English (Arabic is a plus)
• High level of computer literacy and familiarity with healthcare systems
• A passion for delivering exceptional patient experiences

We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility.

Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.