Parts Counter Sales Representative - Heavy Duty Trucks | Al-Futtaim Automotive | FAMCO

Job Requisition ID: 178764 

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the role

We are looking for a customer-focused and detail-oriented Parts Counter Sales Representative – Heavy Duty Trucks to join our Aftersales team in Dubai. This role plays a key part in supporting parts sales operations by assisting walk-in customers and ensuring they receive the right spare parts solutions for heavy-duty trucks and equipment.

You will be responsible for providing expert advice, identifying customer requirements, and driving parts sales while delivering a high level of customer satisfaction.

What you will do

• Assist walk-in customers in selecting the correct spare parts for heavy-duty trucks and related equipment
• Identify accurate part numbers using electronic parts catalogues (EPC) and systems
• Promote genuine parts and upsell related items or add-ons to enhance customer value
• Provide technical advice on replacement parts and benefits of using OEM components
• Manage customer enquiries and ensure timely processing of parts orders
• Follow up on back-orders and keep customers informed on delivery timelines
• Support Aftersales, workshop, and sales teams with parts quotations and order processing

Required skills to be successful

• Good knowledge of spare parts operations, preferably within heavy-duty trucks or commercial vehicles
• Strong customer handling and communication skills
• Ability to identify parts accurately using catalogues or digital systems
• Strong sales mindset with ability to upsell and cross-sell parts
• Good computer literacy including MS Office and ERP systems (SAP preferred)
• Strong interpersonal skills and ability to build customer relationships

About the team

You will be part of the Parts Operations team within FAMCO, supporting heavy-duty truck and equipment customers across the UAE. The team plays a critical role in ensuring parts availability, supporting workshop operations, and driving aftermarket revenue while delivering a consistent customer experience.

What equips you for the role

• Diploma or equivalent qualification
• Minimum 2 years of experience in automotive or equipment spare parts, preferably heavy-duty trucks, construction equipment, or industrial products
• Experience working within a dealership or parts distribution environment
• Knowledge of SAP or dealership management systems is an advantage
• Strong communication and relationship-building skills

About Al-Futtaim Automotive
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences. 
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.