Parts Advisor | Al- Futtaim Automotive

Job Requisition ID: 175718 

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the Role
As a Parts Advisor, you will be the face of our brand’s parts division, delivering an exceptional and seamless customer experience across retail and workshop operations. You will play a pivotal role in ensuring customers receive the right parts at the right time while supporting the branch in achieving its revenue, quality, and customer satisfaction goals.

What You Will Do
•    Drive parts sales by upselling, managing discounts, and promoting accessories to achieve monthly revenue targets.
•    Build long-term relationships with customers through knowledgeable consultations on parts requirements based on recommended maintenance schedules.
•    Coordinate closely with Service Advisors, Job Controllers, and workshop teams to ensure timely updates on part availability, orders, and delivery timelines.
•    Adhere to Standard Operating Procedures, company policies, and distributor programs to maintain consistent customer experience.
•    Ensure accurate creation, closure, and follow-up of sales orders and reservations to optimize stock and minimize financial risk.
•    Capture customer data accurately in SAP to support effective customer profiling and future reach-outs.
•    Participate in regular inventory control activities as part of operational excellence and audit compliance.

Required Skills to Be Successful
•    3–5 years of experience within the automotive industry, ideally in parts operations.
•    A Diploma or equivalent qualification.
•    Strong sales and customer service orientation with proven ability to achieve revenue targets.
•    Sound understanding of automotive parts operations and Electronic Parts Catalogue (EPC).

About the Team
You will be part of the Retail Aftersales team, working closely with colleagues across the workshop and customer service functions. Collaboration is a key success factor, and you will interact daily with Service Advisors, Technicians, Job Controllers, and the Workshop Manager. The role is dynamic and requires strong teamwork to meet daily operational demands and deliver superior customer satisfaction.

What Equips You for the Role
•    Solid understanding of automotive products, parts, and aftersales processes.
•    A customer-first mindset with strong teamwork, cultural sensitivity, and responsibility.
•    Willingness to work extended hours when needed to meet business and customer expectations.
•    Excellent communication and interpersonal skills with the ability to handle customer interactions professionally.
•    Proficiency in MS Office; SAP knowledge preferred.
•    Accuracy in documentation, data entry, and process compliance.
•    Basic verbal communication skills in Arabic and strong English proficiency.

We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.
Additional Internal Information:

• Reports to: Aftersales Manager
• Band: C

Note:-

You must have been an Al-Futtaim employee for at least 18 months in order to be considered.
You must inform your HRBP in confidence of your application.
Please note that this vacancy may be advertised externally in the next week so apply without delay.