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Operations Manager | Dubai Festival Plaza | AFGRE | UAE

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Date: 30-Dec-2018

Location: AE

Company: Al Futtaim Private Company LLC

Job Requisition ID: [[32516]] 

No two days are the same at Al-Futtaim, no matter what role you have. Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives. Take our engaging and supportive work environment and couple it with a company culture that recognises and rewards quality performance, and what do you get? The chance to push the limits every single day.


As a humble family business that started on the banks of the Dubai Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees. You’ll find us in industries ranging from automotive and retail, to finance and real estate, and connecting people with international names like Lexus, Ikea, Robinsons, and Adidas. Our team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow and impact the people, markets, and trends around us.


Come join us to live well, work better, and be the best.

Job Title:                             Operations Manager

Reports to:                          Sr. Operations Manager

Direct Reports:                    2

Department:                        Mall Management

Location:                             Dubai Festival Plaza (DFP), Jebel Ali, Dubai UAE



To assume responsibility for and ensure the efficient operation and delivery of hard and soft services consisting of Housekeeping, Pest Controlling, Waste Management & Engineering services for Dubai Festival Plaza.



Hard and Soft Service Management:

  • Management of planned, reactive and incidental works delivery for housekeeping, waste management and pest control.
  • Responsible for implementing soft services plan for Festival Plaza by directing team in routine and scheduled jobs
  • Ensuring compliance to set standards and carrying out regular inspection, with the objective of enforcing adherence to safety standards and customer satisfaction with in allotted budget.
  • Management of air conditioning district cooling maintenance and operations.

Contract Management:

  • Responsible for establishing SLAs and KPIs of the outsourced contractors and track performance levels of the contractor providing soft services against set KPIs and SLAs by routinely assessing performance against checklist, identifying defaults or shortcomings in service levels, and based on same prepare necessary report for management.

Supply Chain Management:

  • Daily management of sub-contractors, consumables and equipment; responsible for tender procedure to ensure probity.
  • Responsible for implementation and monitoring of sub-contractor performance.
  • Inventory management of DFP owned spares.
  • Ensure best value management techniques with in contracts.
  • Development of contract delivery strategy, providing demonstrable operational benefits.

Asset Management:

  • Negotiates and recommends procurement of capital equipment according to the operations need.
  • Ensure new assets being brought into operations are entered onto pre-planned maintenance program and subject to QA procedures

Staff Management:

  • Responsibility for management of the staff recruitment, selection, training/ development and succession planning as required for in-house and managing the outsourced contracting Supervisors and staff.

Service Standards:

  • Implement expected service standards to the staff and monitor them in terms of personal grooming, hygiene levels, communication skills and the service offered to guest with the objective of superior guest experience and ensuring that they appropriately representative of the staff standards of Festival Plaza.
  • Arrange necessary training to maintain / improve standards. Co-ordinate with DFP management, Al Futtaim training centre and external agencies to meet the requirement.

Event Management:

  • Responsible for site-wide signage plan and installation. To plan & manage Traffic, Security, Housekeeping & Parking execution during events.
  • Coordination with City Management, Police, Civil Defense. 

Housekeeping Inventory Management:

  • Orders, receives, inspects and stores equipment, spare parts and consumables, merchandise commodities, material and/or supplies with the objective of maintaining costs within budget as well as ensuring that there is no stock out situation at any point of time which can lead to inconvenience for the customer.
  • Identify and develop vendor base, with the objective of getting the best prices and quality from selected vendors


  • Local Authorities: Coordinate with Police, Civil Defense, and Dubai Municipality & City management for site wide requirement.
  • Development: Coordinate with development team for the ongoing construction cleaning, pest controlling & Security Management. Maintain clean & safe mall in spite of ongoing construction activities without any break to customer experience.
  • Tenants: Responsible for the coordination with tenants for back of the house facilities, Trash disposal, pest control, Safety & Security issues. This includes coordinating hygiene requirement for F&B outlets


  • Prepare routine and ad hoc reports, with the objective of keeping the management informed about all issues relating to operations of mall and taking necessary action thereof.
  • Prepare monthly financial analysis for operations for the Retail Operation monthly report.

Energy Management:

  • Drive improvement in water and electricity saving initiatives.

Standard of Tenants Premises:

  • Responsible for safety checks on all electrical boards, installations and fire-fighting systems.



Comply with and use of organisational procedures and policies governing Operations procurement in strict accordance with the DOA limits.



Minimum Qualifications and Knowledge:

University Graduate in any discipline preferred Bilingual (English and Arabic speaking skills desirable)


Minimum Experience:

5-7 years’ relevant experience in a shopping centre/mall/hotel especially with some background in Civil Defense Service would be highly advantageous.


Behavioural Competencies:

  • Teamwork
  • Communication
  • Professional Knowledge
  • Training and coaching
  • Personal Leadership



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Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.


As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.