Operations Executive - DFC Mall | Real Estate | Asset Management

Job Requisition ID: 174945 

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview Of The Role:

The Facilities Management Executive supports the Operations Department in executing, monitoring, and documenting all FM-related activities, including planned maintenance, CAPEX/OPEX projects, and compliance initiatives.

The role ensures operational efficiency, proper coordination between service providers, and accurate reporting to management. It serves as the backbone of the FM administrative and coordination function — linking site execution with documentation, procurement, and financial tracking.

What You Will Do:

A. Operational Support

• Monitor daily FM activities and ensure adherence to maintenance schedules and SLAs.
• Assist in tracking the performance of outsourced service providers (hard & soft services).
• Coordinate with internal teams and contractors for execution of corrective and preventive works.
• Support site inspections, audits, and verification of completed jobs.
• Maintain detailed logs of all asset-related activities and work orders.
• Ensure continuous operational readiness of all MEP and civil systems.

B. Project & Procurement Coordination

• Prepare and track PRs, LPOs, AFEs, and associated financial documents for all FM works.
• Support tendering and quotation processes by preparing technical summaries and vendor evaluations.
• Coordinate with Procurement and Finance to ensure timely approvals and accurate documentation.
• Maintain project trackers for CAPEX and OPEX activities, highlighting milestones and pending actions.

C. Reporting & Documentation

• Update monthly dashboards, KPI reports, and vendor performance evaluations.
• Maintain organized filing for all FM-related contracts, reports, and authority permits.
• Prepare memos, presentations, and progress summaries for management meetings.
• Support in internal and external audits (operational, financial, or compliance-based).

D. Compliance & HSE Support

• Ensure all maintenance and project works comply with DCD, HSE, and authority requirements.
• Maintain documentation such as method statements, risk assessments, and work permits.
• Track and log all incidents, corrective actions, and follow-ups related to safety or operations.
• Support sustainability and energy initiatives (LEED, AI optimization, BMS data tracking).

E. Stakeholder Communication

• Act as a coordination link between departments.
• Support tenant coordination for technical and operational requirements.
• Liaise with consultants and service providers for technical submittals and progress updates.
• Take meeting minutes and follow up on action items to ensure timely closure.

Required Skills To Be Successful:

Experience

• Minimum 2–4 years’ experience in Facilities Management, Property Operations, or Project Administration.
• Experience in large-scale commercial or retail environments preferred.
• Familiarity with CAFM systems, BMS platforms, or SAP workflows is an advantage.

Skills & Competencies

• Strong organizational and coordination abilities.
• Excellent proficiency in MS Office (especially Excel and PowerPoint).
• Technical understanding of MEP systems and FM processes.
• Knowledge of procurement workflows (PR/LPO/GRN/AFE).
• Good written and verbal communication in English.
• Analytical thinking and attention to detail.

Behavioral Competencies

• • Team player with initiative and ownership.
  • Able to handle multiple priorities in a fast-paced environment.
  • Professional, reliable, and service-oriented.
  • Strong sense of responsibility and confidentiality

What Qualifies You For The Role:

• Education: Diploma in  Information System Management or Bachelor’s Degree or Diploma in Engineering (Mechanical / Electrical / Civil) or Facilities Management or computer science

About Al-Futtaim Malls 
Al-Futtaim Malls provides development and asset management expertise, specializing in building retail-led super regional malls in prime locations across MENA and beyond. With a proven track record of creating both sustainable revenue growth and value enhancement for tenants, Al-Futtaim Malls delivers exceptional experiences and exciting shopping environments for customers. 

Part of the Al-Futtaim Group, Al-Futtaim Malls leadership team brings more than 30 years of experience and a deep understanding and knowledge of the retail sector, both from a shopper’s point of view but as curators of space or landlords to other brands. The company has a directly managed portfolio including over 9 million sqft of retail space across four malls in the MENA region and two under development. Malls under the Al-Futtaim Malls portfolio include Dubai Festival City Mall and Festival Plaza in the UAE, Cairo Festival City Mall in Egypt, Doha Festival City in Qatar and Zenata Mall, Morocco.

Leveraging on the expertise of its parent company, Al-Futtaim Malls established PLEX Management Services offering a full array of services including asset management and development, leasing, and brand experience expertise to shopping mall landlords and retail organizations globally. Implementing global best practice and deploying Al-Futtaim Mall’s deep understanding of mall management and retail dynamics, PLEX promises to deliver continuous growth and long-term value for its partners.

For more information on Al-Futtaim Malls, please visit https://www.al-futtaimmalls.com/