National Technical Lead | Al-Futtaim Automotive | Trading Enterprises

Job Requisition ID: 170530 

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the role
We are looking for a National Technical Lead (Chrysler, Jeep, Dodge, RAM) to join our After Sales Department in Dubai. This critical role involves managing and coordinating technical operations between the vehicle manufacturer, National Service Department, authorized service centres, and other key stakeholders. The National Technical Lead ensures the effective delivery of technical support, product quality feedback, recall management, and technician development programs to maintain high standards in service operations and customer satisfaction

What you will do
•    Act as the national point of contact for advanced diagnostics, product quality evaluations, recall resolution, and technical escalations
•    Support service centres with on-ground troubleshooting and provide guidance on complex technical issues related to mechanical, electrical, hybrid, and EV systems
•    Evaluate and report on new product features and technologies, ensuring field readiness
•    Compile and submit detailed Product Quality Reports (PQRs) in collaboration with technical support executives
•    Coordinate with the manufacturer’s technical support and engineering teams to ensure timely resolution of field issues
•    Track and monitor recall campaigns, ensuring full compliance with manufacturer requirements and minimal customer disruption
•    Manage user access to manufacturer technical platform

Required skills to be successful
•    Candidate must have hands-on experience or certification in CAN Communication Protocol, ICE, EV/PHEV systems, Powertrain & Drive train including diagnostics and safety protocols.
•    Must be proficient in using and managing access to OEM systems like DealerCONNECT, wiTECH, STAR Online, and LMS platforms.
•    Must be able to provide on-ground and remote diagnostic support across multiple service centers with minimal turnaround time.
•    Must demonstrate the ability to plan, deliver, and track technical training programs ,Recalls aligned with manufacturer standards and dealer competency requirements.

About the team
You will be part of the Technical & Aftersales Operations team, reporting to the Technical Support Manager. The team is dedicated to maintaining high standards in service operations and customer satisfaction by ensuring service centres are technically competent, recall-compliant, and aligned with evolving manufacturer standards

What equips you for the role
•    Diploma in Mechanical Engineering or Automobile Engineering, or extensive and specialized training in PHEV/EV Certified
•    Minimum of 5 years in the automotive service field, with at least 2 years as a training instructor/Certified Specialist/Master in Technical Operations 
•    Strong technical expertise in vehicle systems diagnostics and aftermarket support
•    In-depth knowledge of Mopar/CJDR platforms, recall procedures, and OEM reporting systems
•    Proficient in analyzing field data and preparing structured technical documentation and reports
•    Capable of delivering training content and developing technician competency frameworks
•    Effective communicator with the ability to collaborate across departments, brands, and stakeholders
•    Strong leadership, analytical, planning, organizing, team building, and communication skill

About Al-Futtaim Automotive
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences. 
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.