National Service Manager - Construction Equipment | Al-Futtaim Automotive | FAMCO

Job Requisition ID: 176383 

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the Role

We are seeking an experienced National Service Manager – Construction Equipment to lead and elevate our service operations across the Kingdom. This strategic role oversees Field Service, Workshop Operations, Warranty, PDI, and Service Contracts, ensuring operational excellence, customer satisfaction, and profitability. You will be responsible for enhancing service capabilities, driving productivity and utilization, and maintaining compliance with OEM and Al Futtaim standards. Working closely with regional aftersales teams, sales, and OEM partners, you will ensure seamless service delivery aligned with commercial objectives.

What You Will Do

Strategic & Operational Leadership
•    Develop national service capabilities, competencies, and a 3 year operational development plan.
•    Implement continuous improvement initiatives to elevate service standards across all regions.

Service Facilities & Fleet Development
•    Enhance workshop capabilities, contamination control, tooling, bench testing facilities, and field service fleet standards.

Service Sales Planning & Performance Management
•    Lead budgeting and forecasting for service revenue and margins.
•    Optimize resource allocation, labor utilization, pricing structures, and rebuild program flat rates.

Financial Management
•    Own the P&L for service operations and ensure achievement of financial targets.
•    Control WIP, warranty rejection rates, cost of sales, overtime utilization, and re-do job impact.

Organizational Development
•    Build and strengthen field service structure, CSA department, CRC, general bay operations, PDI teams, and technical training functions.

Process, Policy & Compliance Management
•    Develop and enforce internal workflows, TAT processes, warranty standards, and performance dashboards.
•    Lead internal and OEM audits and ensure HSSE standards are upheld across all operations.

Required Skills to Be Successful

•    Strong leadership in managing multi-location service operations.
•    Deep understanding of construction equipment dealership service models.
•    Financial acumen with proven experience managing P&L and driving profitability.
•    Excellent planning, resource optimization, and operational improvement capabilities.
•    High-level communication, analytical thinking, and customer orientation.
•    Strong teamwork, assertiveness, and ability to influence and drive change.

About the Team

You will be part of FAMCO’s Aftersales leadership team, working closely with the Head of Aftersales – KSA & Bahrain, Regional Aftersales Managers, and cross-functional partners in Sales, Operations, HSSE, and OEM representatives. The environment is dynamic, collaborative, and focused on delivering top-tier service excellence across all customer segments.

What Equips You for the Role

•    Bachelor’s degree in Automotive, Mechanical/Mechatronics Engineering, Business Administration, or a related field.
•    7–10 years of experience in heavy machinery service operations, including at least 3 years in a senior management role.
•    Strong knowledge of construction equipment systems and dealership environments.
•    Proficiency in dealership management systems (e.g., SAP).
•    Demonstrated achievements in operational improvement, team development, and customer satisfaction.
•    Behavioural strengths including integrity, analytical mindset, teamwork, planning & organizing, and high-quality communication.

About Al-Futtaim Automotive

A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences. 
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.