National HVAC- AMC Sales Engineer/ Sales Executive | Retail | OMASCO | Oman

Job Requisition ID: 182721 

About Al-Futtaim
Established in the 1930s, Al-Futtaim is one of the most diversified and progressive privately held regional businesses, headquartered in Dubai. Operating across more than 20 countries, the Group spans automotive, financial services, real estate, retail and health. With more than 40,000 employees, Al-Futtaim represents over 200 of the world’s most recognised brands, including Toyota, Lexus, IKEA, ACE and Marks & Spencer. Driven by its purpose to enrich lives and elevate communities, Al-Futtaim focuses on digital innovation, AI, sustainable growth and strategic partnerships, creating long-term value for customers, communities and partners while building a responsible legacy for future generations.

Overview of the role:

Ensuring overall customer satisfaction by providing excellent service experience, with optimum the operational cost

What you will do:-

Description of Accountability:

Sales Generation & Target Achievement: -

• Identify new and potential clients requiring AMC for air conditioning units (residential, commercial, and industrial).
• Proactively pursue new leads through cold calls, site visits, references, and digital inquiries.
• Convert expired or inactive clients into renewed AMC business through structured follow-up and negotiation.
• Consistently meet or exceed assigned monthly and quarterly AMC sales targets.

Strategic Client Management –

• Develop and maintain strong professional relationships with key decision-makers and facility managers.
• Clearly explain AMC benefits, terms, and scope of work to ensure customer buy-in and prevent future disputes.
• Handle escalations promptly and collaborate with the service team to ensure SLA compliance. and prevent future disputes.
• Handle escalations promptly and collaborate with the service team to ensure SLA compliance

Payment Collection & Accountability –

• Take complete ownership of AMC payment collections — from invoicing to closure.
• Follow up rigorously on overdue payments and ensure zero aging beyond the defined credit period.
• Work closely with accounts to resolve discrepancies and maintain accurate ledgers

Daily Reporting & CRM Updates –

• Submit structured daily reports covering
• Number of client meetings and calls made
• Leads generated and follow-up status
• AMC quotations shared and orders secured
• Collections made and outstanding issues
• Maintain up-to-date and accurate records Escalate any client or operational delays to management proactively.

Market Intelligence & Competitor Awareness –

• Continuously gather and report market data on competitor pricing, service gaps, and potential opportunities.
• Suggest improvements in AMC offerings based on feedback and industry trends

Required Skills to be successful:

• Customer-focused approach with quality orientation
• Effective communication and coordination skills
• Problem-solving and analytical ability
• Ability to manage multiple priorities and meet deadlines

What equips you for the role:

• 8-10 years of experience in Sales, Client Management preferably in consumer electronics and air conditioning field
• Diploma /Graduation in relevant field.
• Knowledge of English written and spoken.
• Having good customer handling skills
• Should have valid Oman Driving License.
• Knowledge of Spoken Arabic language

About Al-Futtaim Retail

At Al-Futtaim Retail, we are part of a 90-year legacy built on ambition, progress and long-term vision. As one of the region’s leading retail operators, we partner with some of the world’s most trusted brands – including IKEA, ACE, Marks & Spencer and the Inditex Group – bringing global excellence to customers across MENA and Southeast Asia.

We don’t just operate stores; we shape retail experiences. From launching brands like Watsons and Kiabi to our regions for the first time, to investing in digital innovation, AI capabilities, the customer experience and loyalty platforms, we are constantly redefining the future of retail. 

With over 100 nationalities spread across more than 10 countries, our strength lies in our diverse and collaborative community. Here, you’re equipped to turn your ambition into action, building the career you want, while helping us move retail forwards.

Join us and be part of The Heart of Tomorrow.