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Sr Manager- Business Process Audit | OMASCO | Oman

Date: 09-Feb-2021

Location: Muscat, OM

Company: Al Futtaim Private Company LLC

Job Requisition ID: 68780 

No two days are the same at Al-Futtaim, no matter what role you have. Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives. Take our engaging and supportive work environment and couple it with a company culture that recognises and rewards quality performance, and what do you get? The chance to push the limits every single day.


As a humble family business that started on the banks of the Dubai Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees. You’ll find us in industries ranging from automotive and retail, to finance and real estate, and connecting people with international names like Lexus, Ikea, Robinsons, and Adidas. Our team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow and impact the people, markets, and trends around us.


Come join us to live well, work better, and be the best.

To steer & manage IHF-CSD team, ensuring maximisation of approvals within group control structures, the collection of outstanding receivables, escalation of overdue payments & responsibility for legal challenges to defaulting customers.  In addition to this, the overall strategic management of the various logistic teams across both Automotive & Non-Automotive divisions. Recommendations for loan approvals, recovery of overdues, credit control, customer service, interaction with internal & external teams & manage day-to-day business.


Hire Purchase car Sale:  Recommendations for management approval, ensuring funding is provided to customers with appropriate financial profiles. Arrange approvals with IHF & OMASCO management to increase penetration of customer base into IHF products & bring max revenue for the company. 


Debt collection: Manage and monitor overdue collection across OMASCO Vehicle Finance Division. Submitting report and feedback to management on periodical basis. Co-ordinate with lawyers and other legal department for fast recovery of debts. 


Outside Finance/Bank deals: Coordinating with Sales and Finance for approval and collection. Make sure loan balance are recovered on times by rigorous follow-up with Sales and Bank/Finance companies. 


Managing vehicle Finance Division:  Active involvement in heading day to day activities of the Department with co-ordination with Management and subordinates. 


Management feedback: Submit reports to management periodically on sales, collection, and overdue trends branch visit etc... 


Customer Satisfaction: All customer grievances/complaints are solved immediately upholding company policy and by involving management wherever necessary


To provide guidance & strategy for the logistics elements of the Auto & non-automotive divisions within OMASCO.  Overall responsibility of the logistics delivery chain, ensuring support levels are appropriate to the divisional & customer expectations.  All warehousing & logistics areas to be operated at optimum levels, with all required certification in place at all times.

The role acts as the focal point to continuously promote the improvement of Customer Service in Honda.  A close liaison is maintained between all departments and all personnel are involved in the process to create a “Quality Service Culture”.    The role aims to ensure that the customer experience is a positive one and the job holder is empowered to make appropriate customer focused decisions where problems have occurred so that we create customers for life.



1. Strong English communication skills
2. 5 years’ experience in credit control and management
3. Strong mathematical approach
4. Proactive, hardworking, motivated approach
5. An understanding of ERP systems such as SAP would be advantageous.
6. Expertise on all matters relating to marketing, public relations and communications.
7. Experience of handling a similar role at an appropriately senior level
8. Experience handling similar position preferably in Finance
9. Appropriate level of education, befitting the role requirements
10. Experience of working with multi-cultural teams, with an open, motivational management style

We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.


Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.


As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.