PST Technician - Volvo | Al Futtaim Automotive | OMASCO

Job Requisition ID: 173856 

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the Role
We are looking for a Volvo Personal Service Technician (PST) to join our Retail Aftersales team in Oman. In this role, you will deliver exceptional service and repairs on customer vehicles, ensuring compliance with Volvo standards and processes. Your contribution will directly impact customer satisfaction and workshop performance.

What You Will Do
•    Carry out dealership services and repairs within Volvo Standard Text (VST) timeframes.
•    Communicate directly with customers to understand repair needs and provide clear explanations during handovers.
•    Plan and execute tasks using VIDA, CSC codes, and operation codes while following service schedules.
•    Ensure compliance with Volvo service processes, warranty policies, and safety standards.
•    Participate in daily team meetings, contribute to problem-solving, and help achieve sales and customer satisfaction targets.
•    Maintain accurate job cards, invoices, and documentation through VIDA and DMS systems.
•    Stay updated with technical information via TRIP, TIE, and Volvo Cars Performance Academy (VCPA).

Required Skills to Be Successful
•    Minimum 5 years of relevant experience.
•    Strong mechanical and electrical knowledge with diagnostic expertise.
•    Familiarity with workshop tools, equipment, and technical manuals.
•    Basic PC skills and ability to navigate Volvo systems (VIDA, VCPA, TRIP, TIE).

About the Team
You will be part of a highly customer-focused and performance-driven team that values collaboration, continuous improvement, and technical excellence. Our team works together to exceed customer expectations and achieve departmental targets.

What Equips You for the Role
•    Internationally recognized automotive qualification or diploma (e.g., MIMI/City & Guilds equivalent).
•    Manufacturer Level 3 or above qualification (Gold Class preferred).
•    Proven ability to provide outstanding customer service and maintain high standards of workmanship.
•    Excellent communication skills (written and verbal).
•    Problem-solving mindset and commitment to delivering high-quality service.

We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.
Additional Internal Information:

• Reports to: Technician
• Band: C

Note:-

You must have been an Al-Futtaim employee for at least 18 months in order to be considered.
You must inform your HRBP in confidence of your application.
Please note that this vacancy may be advertised externally in the next week so apply without delay.