Electronics Technician -AV Products& Televisions | OMASCO |Oman

Job Requisition ID: 117764 

No two days are the same at Al-Futtaim, no matter what role you have. Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives. Take our engaging and supportive work environment and couple it with a company culture that recognises and rewards quality performance, and what do you get? The chance to push the limits every single day.

As a humble family business that started on the banks of the Dubai Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees. You’ll find us in industries ranging from automotive and retail, to finance and real estate, and connecting people with international names like Lexus, Ikea, and Adidas. Our team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow and impact the people, markets, and trends around us.

Come join us to live well, work better, and be the best.

ROLE PURPOSE:
To troubleshoot, service and repair Audio Visual products especially televisions. Should have had work experience in repairing audio products, cameras and televisions in line with description given below.
 
KEY ROLE SPECIFIC ACCOUNTABILITIES: 
Receive and do necessary documentation for all warranty and out of warranty repair jobs via job cards allotted. 
Carrying out repairs in a timely manner and provide necessary updates through the system and outside with regards to time of completion and status of the repairs being carried out. Communications with customer in terms of the progress of the repair work needs to be carried out at pre-approved stages as documented in the SOPs.
Putting together spare part requisitions wherever required to spare parts team for completing the current job cards and for future planning of spares.
To put together an estimate for carrying out repairs which are out of warranty and accordingly through the service supervisor provide a timely quotation to the customers. Follow up with the customer to confirm the service order for carrying out further repairs.
To achieve the monthly revenue targets for warranty and out of warranty jobs.
To ensure closure of the job cards after timely completion of the repair work and initiate necessary invoicing of the same. The job cards need to be closed in line with the timelines prescribed for each product category mentioned in the SOP and as agreed with each customer
Should obtain customer feedback on all the repair jobs carried out.
To ensure that the work is completed in terms of highest quality. Minimize the customer returns after service jobs are completed.
You are required to forecast any specific spare parts requirements to the spare parts team in order to ensure that all your customers are happy
Should raise alarms whenever you notice a manufacturer related issue in terms of quality/ epidemic failure while repairing a type of products.
Along with the service supervisor review all open job cards atleast once in a week and highlight issues and remedies to overcome any delays/challenges that may have occurred.
Attend all training programs prescribed by you team leader or supervisor to continuously enhance your knowledge in respective product categories.
To abide by all rules, regulations and policies of the organisation while carrying out your professional tasks which may be inside or outside the organisation.
Job will also involve having to visit customer premises to rectify the equipment.
A lessons learned document to be filed along with photographs and service reports as part of archiving for future references especially for new products and new service methodogies 

Minimum Qualifications ,Experience and Knowledge: 
Vocational certificate/Diploma or Equivalent with essential experience as mentioned below.
Minimum 5 years of experience in servicing of consumer electronics goods especially in the fiel of AV products and televisions
Working Knowledge in computers required
A professional certificate in the field of electronics trouble shooting/servicing/repair or any relevant course is a pre requisite

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Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.