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Contract Sales Manager | IKEA | Oman

Date: 24-Nov-2022

Location: Muscat, OM

Company: Al Futtaim Private Company LLC

Job Requisition ID: 144482 

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

About you :
You will develop and implement business objectives and targets by actively promoting and selling IKEA’s products, design and furnishing concepts to major clients outside of the Store cost base (B2C) and other areas of franchise operations. To ensure the department operates to the highest standards of service to achieve departmental targets.

What’s more, we believe that you have the following knowledge, capabilities and motivation:
•Live and share the IKEA values every day
•You are Business/ Commerce Graduate 
•You have 5 years in Furniture/Furnishing Sales; 2 years in sales managerial capacity.      



•To be responsible for the preparation of the annual departmental budget and for ensuring that operating expenses are within the guidelines and objectives of the department. 
•To be responsible for establishing annual and monthly sales and profit objectives.


•To devise and implement effective marketing and sales strategies and promotional activities for the contract department. 
•To be responsible for the establishment of contracts and promotion of IKEA products and concepts with large corporate entities in the different industries in order to cultivate large volume sales as well as awareness of IKEA’s capability to handle special orders. 
•To monitor the territory management of the sales staff to ensure full coverage of the primary and secondary market areas in the company’s areas of franchise operation. 
•To ensure timely follow up and accurate documentation of customer visits and requirements.
•To be an expert  in the field in terms of Product Knowledge.


•To be responsible for ensuring that customer’s requirements are adequately met by conducting site visits, monitoring delivery and installation of orders, ensuring design requirements and fulfilled, assuring customer problems are readily attended to. 
•To ensure that the level of service provided to customers are of the highest standard.
•To liaise with IKEA principals’ on availability of stocks for specific projects, drawing of retail stocks only when absolutely necessary, as the overall aim is to make special orders to service large customers.


•To continually develop knowledge of IKEA products and concepts. 
•To assess the market and competition in terms of range, style, prices, delivery times, etc. to be able to maximise market impact and penetration of IKEA products towards achievement of sales and profit objectives.
•To be constantly aware of development in the home and office furniture/furnishing business by conducting regular local market visits and by studying international trade magazines and periodicals as well as attending external IKEA range Meeting and training.


People Management & Development
•Make sure all co-workers having properly trained including development programs to secure the store performance and succession needs.
•Manage the recruitment of the Contract sales department. Ensure the vacancies are filled as soon as they arise and the right candidates are hired in the vacant positions.
•Ensure positive results in the employee survey and taking action in the areas where the satisfaction is low.


To be responsible for the development of the Contract Sales Department as a profit Centre, creating and implementing the department’s strategies for the marketing and sales of IKEA products and concepts to large corporate entities and projects, ensuring the achievement of high customer service in line with IKEA and Al Futtaim standards.

About Al-Futtaim Retail

Al-Futtaim Retail has established itself as one of the leaders in Retail across the Middle East, Africa & Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected Brands in the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka and P&B) across Asia. We are also one of the largest Global partners of Marks and Spencer’s in both regions with over 75 stores offering both fashion & food options.
Most recently we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&Q and we aim to continue to be agile and adaptive to our markets with new launches and further development. For this to be possible we aim to recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce which includes over 100 nationalities across 12 countries. Join us today and make a difference…


About Al-Futtaim IKEA


We are a values-driven company with a passion for life at home. Our vision is to create a better everyday life for the many people.

Al-Futtaim IKEA holds the franchise rights for IKEA in Egypt, Oman, Qatar and the United Arab Emirates.