Cashier | Retail | IKEA Oman

Job Requisition ID: 178337 

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A”rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

Overview Of The Role:
The IKEA Food Representative is tasked with supporting IKEA FOOD by driving sales through effective merchandising and selling skills with a focus on delivering exceptional customer service. This role also involves operating a cash register, maintaining clean checkout areas, and following all standard operating procedures for cash handling to ensure accurate transactions. By being attentive and responsive to customer needs, the representative helps ensure IKEA remains a top home furnishing store in the market.

What You Will Do:

• Contribute to the IFB Activities in the Store Commercial Calendar.
• Ensure all IFB articles are merchandised and presented according to IKEA standards and properly labelled and priced.
• Understand and use different selling tools to boost the average transaction and items per transaction.
• Compute and record transactions ensuring 100% accuracy for all register transactions.
• Ensure safe cash handling and accurately process sales using available tools.
• Follow SOPs for cash handling, counting and recording the float before and after trading.
• Ensure customer payments are processed quickly and accurately.
• Ensure that IFB units are ready before the store opens.
• Participate in monthly stock takes and facilitate inventory control.
• Adhere to guidelines on IFB operation and ensure operational checklists are followed.
• Provide a positive shopping experience through high customer service standards and area cleanliness.
• Maintain personal hygiene in compliance with guidelines.
• Engage with customers daily to get feedback and understand their needs.
• Maintain clean and orderly checkout areas.
• Report any incidents or complaints to the line manager.
• Work with the Chef to increase knowledge in production.
• Lead by example and act as an ambassador for the IKEA store.
• Attend and participate in required training sessions.
• Stay updated on national legislation regarding food safety.
• Meet and serve IKEA guests with empathy and care, aligned with IKEA values.

Required Skills To Be Successful:

• Strategic Planning and Analytical Skills
• Effective Communication Skills
• Problem Solving Skills
• Fluency in English and Local Language

What Qualifies You For The Role:

• High School/Trade School Graduate.
• 3 to 5 years of experience in a similar role.
• Strong strategic planning and analytical skills.
• Effective communication and problem-solving skills.
• Minimum of 2 years of experience in a service environment, ideally in sales or hospitality.
• Interest and knowledge in retail, culinary, or food service industry.
• Strong customer focus and ability to work in a high-volume, fast-paced environment.
• Fluency in English and local language, with basic awareness of food safety.

We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.