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Retail Trainer

Date: 29-Dec-2020

Location: 10, MY

Company: Al Futtaim Private Company LLC

Job Purpose:

  • Identify training needs and propose appropriate training sessions
  • Oversees and direct workshops, individual training sessions
  • Plan and implement an effective training curriculum
  • Supervise training budget
  • Develop monitoring systems to ensure that all employees are performing job responsibilities according to training


Job Responsibilities:

1. Orientation / Onboarding

  • Design and execute orientation programs for sales team
  • Conduct onboarding training sessions for new hires
  • Train and guide new employees

2. Customer

  • Work with retail operations team to ensure store colleagues are attending the relevant training programs to support the growth of the business.
  • Identify training needs by evaluating strengths, weaknesses and performance
  • Deliver a high level of training on product knowledge, customer service and processes.
  • Deliver appropriate individual and group coaching sessions to colleagues in stores
  • Maintain a professional working relationship with all stakeholders, providing confidence with our internal customers, ensuring integrity and objectivity
  • Work as a strategic learning partner with retail partners to establish business needs and implement the full learning cycle to address areas of concern.

3. Learning & Growth

  • Support in the design and delivery of training programs.
  • Understands the theory of training and learning to enhance staff performance.
  • Provide a variety of learning opportunities to store colleagues including 1:2:1 coaching, classroom training, supplier training and store visits.

4. Administration

  • Maintains up to date training records, including attendance, scores and feedback.
  • Monitors ROI for all training conducted
  • Supports the L&D Coordinator with ensuring all training materials are up to date
  • Collaborates with the L&D Coordinator to schedule specified training

5. Internal Business Processes

  • Work as part of the L&D team, delivering and monitoring the impact of in house training
  • Ensure all colleagues are inducted into the business in a structured and professional manner.
  • Provide follow up coaching to colleagues, once they have attended learning programs as part of their development.
  • Supports with supplier training, working closely with the products team and the L&D coordinator, ensuring relevant product training is delivered in a timely and appropriate manner.
  • Supports the L&D coordinator with the quarterly and annual retail training calendar for all territories to ensure it is circulated in a timely manner.
  • Work with Learning and Development Manager to develop support plans for new store openings and store refits within your territory.
  • Maintain an up to date record of all learning interventions for all colleagues and stores.
  • Monitor the return of investment of training on store and individual performance.
  • Supports the Learning and Development team with all administrative duties.