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Retail Trainer
Date: 29-Dec-2020
Location: 10, MY
Company: Al Futtaim Private Company LLC
Job Purpose:
- Identify training needs and propose appropriate training sessions
- Oversees and direct workshops, individual training sessions
- Plan and implement an effective training curriculum
- Supervise training budget
- Develop monitoring systems to ensure that all employees are performing job responsibilities according to training
Job Responsibilities:
1. Orientation / Onboarding
- Design and execute orientation programs for sales team
- Conduct onboarding training sessions for new hires
- Train and guide new employees
2. Customer
- Work with retail operations team to ensure store colleagues are attending the relevant training programs to support the growth of the business.
- Identify training needs by evaluating strengths, weaknesses and performance
- Deliver a high level of training on product knowledge, customer service and processes.
- Deliver appropriate individual and group coaching sessions to colleagues in stores
- Maintain a professional working relationship with all stakeholders, providing confidence with our internal customers, ensuring integrity and objectivity
- Work as a strategic learning partner with retail partners to establish business needs and implement the full learning cycle to address areas of concern.
3. Learning & Growth
- Support in the design and delivery of training programs.
- Understands the theory of training and learning to enhance staff performance.
- Provide a variety of learning opportunities to store colleagues including 1:2:1 coaching, classroom training, supplier training and store visits.
4. Administration
- Maintains up to date training records, including attendance, scores and feedback.
- Monitors ROI for all training conducted
- Supports the L&D Coordinator with ensuring all training materials are up to date
- Collaborates with the L&D Coordinator to schedule specified training
5. Internal Business Processes
- Work as part of the L&D team, delivering and monitoring the impact of in house training
- Ensure all colleagues are inducted into the business in a structured and professional manner.
- Provide follow up coaching to colleagues, once they have attended learning programs as part of their development.
- Supports with supplier training, working closely with the products team and the L&D coordinator, ensuring relevant product training is delivered in a timely and appropriate manner.
- Supports the L&D coordinator with the quarterly and annual retail training calendar for all territories to ensure it is circulated in a timely manner.
- Work with Learning and Development Manager to develop support plans for new store openings and store refits within your territory.
- Maintain an up to date record of all learning interventions for all colleagues and stores.
- Monitor the return of investment of training on store and individual performance.
- Supports the Learning and Development team with all administrative duties.