Retail Trainer

Job Purpose:

• Identify training needs and propose appropriate training sessions
• Oversees and direct workshops, individual training sessions
• Plan and implement an effective training curriculum
• Supervise training budget
• Develop monitoring systems to ensure that all employees are performing job responsibilities according to training

Job Responsibilities:

1. Orientation / Onboarding

• Design and execute orientation programs for sales team
• Conduct onboarding training sessions for new hires
• Train and guide new employees

2. Customer

• Work with retail operations team to ensure store colleagues are attending the relevant training programs to support the growth of the business.
• Identify training needs by evaluating strengths, weaknesses and performance
• Deliver a high level of training on product knowledge, customer service and processes.
• Deliver appropriate individual and group coaching sessions to colleagues in stores
• Maintain a professional working relationship with all stakeholders, providing confidence with our internal customers, ensuring integrity and objectivity
• Work as a strategic learning partner with retail partners to establish business needs and implement the full learning cycle to address areas of concern.

3. Learning & Growth

• Support in the design and delivery of training programs.
• Understands the theory of training and learning to enhance staff performance.
• Provide a variety of learning opportunities to store colleagues including 1:2:1 coaching, classroom training, supplier training and store visits.

4. Administration

• Maintains up to date training records, including attendance, scores and feedback.
• Monitors ROI for all training conducted
• Supports the L&D Coordinator with ensuring all training materials are up to date
• Collaborates with the L&D Coordinator to schedule specified training

5. Internal Business Processes

• Work as part of the L&D team, delivering and monitoring the impact of in house training
• Ensure all colleagues are inducted into the business in a structured and professional manner.
• Provide follow up coaching to colleagues, once they have attended learning programs as part of their development.
• Supports with supplier training, working closely with the products team and the L&D coordinator, ensuring relevant product training is delivered in a timely and appropriate manner.
• Supports the L&D coordinator with the quarterly and annual retail training calendar for all territories to ensure it is circulated in a timely manner.
• Work with Learning and Development Manager to develop support plans for new store openings and store refits within your territory.
• Maintain an up to date record of all learning interventions for all colleagues and stores.
• Monitor the return of investment of training on store and individual performance.
• Supports the Learning and Development team with all administrative duties.