Store Manager | Retail | Toys "R" Us, Aventura Mall

Job Requisition ID: 181203 

About Al-Futtaim
Established in the 1930s, Al-Futtaim is one of the most diversified and progressive privately held regional businesses, headquartered in Dubai. Operating across more than 20 countries, the Group spans automotive, financial services, real estate, retail and health. With more than 40,000 employees, Al-Futtaim represents over 200 of the world’s most recognised brands, including Toyota, Lexus, IKEA, ACE and Marks & Spencer. Driven by its purpose to enrich lives and elevate communities, Al-Futtaim focuses on digital innovation, AI, sustainable growth and strategic partnerships, creating long-term value for customers, communities and partners while building a responsible legacy for future generations.

• The Store Manager is responsible for driving sales performance while focusing on growth and profitability. They ensure customer satisfaction, effective merchandising standards, and smooth store operations. Additionally, the Store Manager develops and trains staff to enhance their skills and deliver excellent customer experiences, contributing to overall store success.

Sales and Profitability

• Meets or exceeds profitability expectations for the store in sales, payroll, shrink, and conversion.
• Creates and executes strategies to maximize store sales and control expenses.

Operational Effectiveness

• Controls company assets by adhering to all loss prevention measures, managing inventory, stock movements, sales, returns, exchanges, and store maintenance.
• Executes and complies with all company policies and store procedures.

People Development and HR

• Supports recruiting, hiring, developing, and retaining high-quality associates to meet store profile and future planning needs.
• Leads by example, trains, develops, and provides ongoing feedback on product knowledge, selling skills, visual merchandising, and customer service.
• Organizes weekly staff meetings and daily briefings to review store performance and communicate company goals, new procedures, and performance targets.

Customer Experience and Merchandising

• Ensures customer service excellence is a priority through continuous assessment, coaching, and team follow-up.
• Maintains visibility on the selling floor to support selling functions and answer customer inquiries.
• Implements visual merchandising standards, promotions, and ensures sales floor and stockroom organization and cleanliness.

• Excellent leadership and team management skills.
• Strong strategic planning and execution abilities.
• Proficient in loss prevention and inventory management.
• Ability to deliver exceptional customer service.

• High school education or equivalent preferred.
• 1-2 years of Store Manager experience with a proven track record of driving sales and profit results.
• Proficiency in business English, both written and verbal.
• Competency in computer skills including Outlook, Excel, SAP, and report analysis. Strong numeracy and literacy skills.

About Al-Futtaim Retail

At Al-Futtaim Retail, we are part of a 90-year legacy built on ambition, progress and long-term vision. As one of the region’s leading retail operators, we partner with some of the world’s most trusted brands – including IKEA, ACE, Marks & Spencer and the Inditex Group – bringing global excellence to customers across MENA and Southeast Asia.

We don’t just operate stores; we shape retail experiences. From launching brands like Watsons and Kiabi to our regions for the first time, to investing in digital innovation, AI capabilities, the customer experience and loyalty platforms, we are constantly redefining the future of retail. 

With over 100 nationalities spread across more than 10 countries, our strength lies in our diverse and collaborative community. Here, you’re equipped to turn your ambition into action, building the career you want, while helping us move retail forwards.

Join us and be part of The Heart of Tomorrow.