Visual Merchandiser cum Floor Supervisor

Job Requisition ID: 181227 

About Al-Futtaim
Established in the 1930s, Al-Futtaim is one of the most diversified and progressive privately held regional businesses, headquartered in Dubai. Operating across more than 20 countries, the Group spans automotive, financial services, real estate, retail and health. With more than 40,000 employees, Al-Futtaim represents over 200 of the world’s most recognised brands, including Toyota, Lexus, IKEA, ACE and Marks & Spencer. Driven by its purpose to enrich lives and elevate communities, Al-Futtaim focuses on digital innovation, AI, sustainable growth and strategic partnerships, creating long-term value for customers, communities and partners while building a responsible legacy for future generations.

• The VCM / FLS Supervisor is responsible for overseeing shop floor operations and managing both product displays and customer interactions to ensure an optimal shopping experience. Success in this role relies on excellent leadership in managing the commercial team, optimizing floor layouts to reflect the brand's visual merchandising standards, and responding to market dynamics effectively. Key responsibilities include managing fitting rooms, tackling customer service scenarios, driving commercial initiatives, and ensuring compliance with store protocols. Working collaboratively with the store and section managers is essential to meet organizational objectives and growth targets.

Shop Floor & Fitting Room Management

• Maintain a professional personal image and oversee the presentation of other staff.
• Ensure efficient replenishment and product display during peak hours and days.
• Lead by example and teach the team the 6 Minimums of Customer Service, motivating them to achieve these standards.
• Provide immediate assistance and solutions to customers, including up-selling when appropriate.
• Supervise and ensure the fitting room maintains a proper image.
• Handle customer complaints and difficult situations according to company procedure.
• Collect and communicate product feedback from customers to managers.
• Manage queue and service at cashier counter.

Product Knowledge & Floor Layout

• Ensure furniture use complies with the Visual Merchandising Manual and adjust lighting as needed.
• Maintain up-to-date inventory on store fixtures and ensure their condition meets standards.
• Ensure constant replenishment of products on the shop floor.

Commerciality

• React proactively to special commercial occasions such as weather changes or mall events.
• Utilize RFID commercial reports for strategic decision-making.
• Understand and apply concepts like Y and Success in sales events such as rebajas.
• Analyze and apply findings from various reports including rotation and success, subfamily, and new arrival reports.

Visual Merchandising Skills

• Demonstrate knowledge of the company boutique concept and coordinate product displays accordingly.
• Identify and prioritize best-selling, new, and potential collections for display.
• Balance between sales and image to prepare for special sales days.
• Apply the 5 Basic VM principles effectively and manage replenishment numbers on displays.

Learning & Development

• Responsible for training and developing the commercial team.
• Identify and cultivate potential in the store and manage succession planning.

Standards & Compliance

• Ensure adequate resourcing and compliance knowledge across the store.
• Conduct store self-assessment audits and implement action plans with management.
• Keep employees updated and knowledgeable about SOPs.

Health & Safety

• Ensure good housekeeping throughout the store and communicate with management about any accidents.
• Be aware of risks and enforce safe work practices to mitigate them.

• Strong customer service and interpersonal communication skills.
• Ability to manage floor operations and staff effectively during peak times.
• Proficiency in visual merchandising and product presentation.
• Capacity for proactive commercial planning through data analysis and report usage.

• Previous experience in fashion retail or customer service is preferred.
• Ability to handle cash transactions is desirable.
• Strong numerical and literacy skills are necessary.
• Possess a passion for fashion and strong communication skills.
• Energetic, enthusiastic, with good interpersonal skills and strong initiative.
• Self-motivated, capable of working independently and as part of a team.
• Flexible to work varied hours, including nights, weekends, and holidays.

About Al-Futtaim Retail

At Al-Futtaim Retail, we are part of a 90-year legacy built on ambition, progress and long-term vision. As one of the region’s leading retail operators, we partner with some of the world’s most trusted brands – including IKEA, ACE, Marks & Spencer and the Inditex Group – bringing global excellence to customers across MENA and Southeast Asia.

We don’t just operate stores; we shape retail experiences. From launching brands like Watsons and Kiabi to our regions for the first time, to investing in digital innovation, AI capabilities, the customer experience and loyalty platforms, we are constantly redefining the future of retail. 

With over 100 nationalities spread across more than 10 countries, our strength lies in our diverse and collaborative community. Here, you’re equipped to turn your ambition into action, building the career you want, while helping us move retail forwards.

Join us and be part of The Heart of Tomorrow.