Sales Associate cum Cashier

Job Requisition ID: 181223 

About Al-Futtaim
Established in the 1930s, Al-Futtaim is one of the most diversified and progressive privately held regional businesses, headquartered in Dubai. Operating across more than 20 countries, the Group spans automotive, financial services, real estate, retail and health. With more than 40,000 employees, Al-Futtaim represents over 200 of the world’s most recognised brands, including Toyota, Lexus, IKEA, ACE and Marks & Spencer. Driven by its purpose to enrich lives and elevate communities, Al-Futtaim focuses on digital innovation, AI, sustainable growth and strategic partnerships, creating long-term value for customers, communities and partners while building a responsible legacy for future generations.

• The Sales Associate Cum Cashier is responsible for delivering excellent customer service and supporting store objectives by maintaining designated sections effectively. This role requires processing sales transactions efficiently and ensuring that the retail environment is organized and adheres to the company's operational and compliance standards. The associate must also ensure that the store accomplishes and maintains health and safety standards, while being flexible to cover the responsibilities of the cash management team when necessary.

Store Management

• Maintain responsibility for one or several sections of the store as instructed, keeping a basic image of the area by folding and displaying items appropriately.
• Ensure good housekeeping standards are maintained throughout the shop floor and that the cash desk areas are replenished and kept tidy.
• Maintain excellent standards in the stockroom by organizing and arranging efficiently.
• Ensure compliance with company policies regarding the store's legal and operational activities.

Customer Service

• Provide a high level of customer service, in person and over the phone, ensuring customers are acknowledged and attended to promptly.
• Process sales, exchanges, and refunds efficiently, accurately, and quickly across all payment methods.
• Attend all relevant trainings to improve customer service and product knowledge.

Cash Handling

• Cover key responsibilities of the Head Cashier and Deputy Cashier in their absence, ensuring efficient processing of transactions.
• Ensure efficiency in opening and closing cash desk procedures.

Health and Safety

• Maintain good housekeeping throughout all areas in the store, communicating with senior management in case of accidents.
• Be aware of and manage risks associated with employee and customer safety, ensuring safe work practices and adherence to company procedures.

• Strong customer service skills with a passion for fashion to enhance the shopping experience.
• Effective cash handling abilities to manage transactions seamlessly.
• Knowledge of retail operational standards and compliance requirements.
• Ability to maintain a well-organized and visually appealing store environment.

• Previous experience in fashion retail and/or outstanding customer service experience.
• Previous cash handling experience is desirable.
• Strong literacy and numerical skills, with a love and passion for fashion.
• Energetic, enthusiastic, articulate, with good interpersonal and communication skills.
• Ability to work independently and as a part of a team with strong initiative and self-motivation.
• Flexibility to work varied hours, including nights, weekends, and holidays.

About Al-Futtaim Retail

At Al-Futtaim Retail, we are part of a 90-year legacy built on ambition, progress and long-term vision. As one of the region’s leading retail operators, we partner with some of the world’s most trusted brands – including IKEA, ACE, Marks & Spencer and the Inditex Group – bringing global excellence to customers across MENA and Southeast Asia.

We don’t just operate stores; we shape retail experiences. From launching brands like Watsons and Kiabi to our regions for the first time, to investing in digital innovation, AI capabilities, the customer experience and loyalty platforms, we are constantly redefining the future of retail. 

With over 100 nationalities spread across more than 10 countries, our strength lies in our diverse and collaborative community. Here, you’re equipped to turn your ambition into action, building the career you want, while helping us move retail forwards.

Join us and be part of The Heart of Tomorrow.