Sales Associate cum Cashier

Job Requisition ID: 180228 

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

• The Sales Associate Cum Cashier plays a vital role in supporting store objectives by delivering exemplary customer service, ensuring efficient maintenance of designated store sections, processing sales transactions, and contributing to a positive shopping environment. Success in this role is measured by sales performance, adherence to company policies, and maintaining high standards of customer satisfaction. The role is embedded within a dynamic retail environment and demands adaptability, product knowledge, and compliance with organizational procedures.

General

• Maintain responsibility for designated sections of the store, ensuring proper folding and display.
• Process sales, exchanges, and refunds efficiently and accurately in all payment methods.
• Keep the shop floor and cash desk areas tidy and replenished throughout the day.
• Acknowledge and provide quality service to customers both face-to-face and over the telephone.
• Organize and maintain excellent standards in the stockroom.
• Develop knowledge of products and promotions throughout the store.
• Cover key responsibilities of the Head Cashier and Deputy Cashier in their absence.
• Follow opening and closing cash desk procedures efficiently.
• Attend all relevant training sessions related to customer service and product knowledge.
• Understand and comply with legal compliance related to store operations.
• Maintain good housekeeping standards in the store and communicate issues to senior management.
• Be aware of health and safety risks and company procedures to mitigate them.

• Strong numeracy and literacy skills for handling transactions.
• Excellent communication skills for customer interaction.
• Ability to work in a fast-paced retail environment.
• Adaptable to working varied hours, including nights, weekends, and holidays.

• Previous fashion retail experience or strong customer service experience.
• Cash handling experience preferred with strong numerical and literacy skills.
• Passion for fashion and excellent communication skills.
• Energetic, enthusiastic with strong interpersonal skills.
• Ability to work independently and as part of a team.
• Flexible to work varied hours including nights, weekends, and holidays.

About Al-Futtaim Retail

Al-Futtaim Retail has established itself as one of the leaders in Retail across the Middle East, Africa & Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected Brands in the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka and P&B) across Asia. We are also one of the largest Global partners of Marks and Spencer’s in both regions with over 75 stores offering both fashion & food options.
 
Most recently we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&Q and we aim to continue to be agile and adaptive to our markets with new launches and further development. For this to be possible we aim to recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce which includes over 100 nationalities across 12 countries. Join us today and make a difference…