Sales Associate cum Cashier | Retail | Zara Pavilion KL

Job Requisition ID: 160731 

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the role

To support store objective by delivering excellent customer service in line with store needs and to ensure the effective maintenance of designated sections/zone. 

What you will do
 

• Maintain responsibility for one or several sections of the store as instructed by your Manager keeping a basic image of the area (folding and displaying)
• Process sales, exchanges and refunds efficiently, accurately and quickly in all payment methods
• Ensure that good housekeeping standards are maintained on the shop floor when required and ensure that the Cash desk areas are replenished and kept tidy throughout the day.
• Ensure that customers are acknowledged and receive a quality services   either face to face or over the telephone
• Maintain excellent standards in the stockroom by organizing and arranging the stockroom efficiently
• Continually develop stocks knowledge and promotions throughout the store.
• Cover key responsibilities of the Head Cashier and Deputy Cashier in their absence.
• Follow and engage in the relevant training and development as set by your line manager.
• Ensure complete efficiency when following opening and closing cash desk procedures
• To attend all relevant trainings pertaining to customer services and product knowledge

• Ensure that the store is adequately resourced across all the areas that are touched by legal compliance have a thorough knowledge of all compliance issues across the store and that the people involved are knowledgeable and fully trained 

• Ensure employees are knowledgeable and always updated on SOPs  

• Implement store self-assessment audits/reviews internal audit reports and devise action plans with the wider management team ensuing that actions are delivered

• To ensure good housekeeping is maintained throughout all areas in the store and to communicate with the senior management team in case an accident happens

• To be aware of the risks of employees and customers are exposed to and to be aware of safe work practices and company procedures to overcome them.

What equips you for the role

• Previous fashion retail experience and/or excellent customer service experience preferred
• Previous cash handling experience desirable Strong numerate and literacy skills
• Love/and or passion for fashion
• Articulate and good communication skills
• Energetic & enthusiastic
• Good interpersonal skills
• Strong initiative & self-motivation
• Ability to work independently and as part of a team
• Flexibility to work varied hours including nights, weekends and holidays

We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.