Sales Associate Cum Cashier

Job Requisition ID: 179027 

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

• The Sales Associate cum Cashier supports the store's objectives through exceptional customer service and effective zone maintenance. This dual role involves managing sections of the store, processing transactions, and maintaining merchandising and stock standards. Responsibilities also include supporting key cashier roles during absenteeism and participating in training initiatives. Compliance to legal standards and safety practices is essential to delivering a seamless customer experience, contributing to the achievement of store sales targets and enhancing organizational success.

General

• Maintain responsibility for designated store sections, ensuring a consistent and attractive image through folding and efficient display.
• Process sales, exchanges, and refunds accurately, quickly managing all payment methods.
• Ensure housekeeping standards are maintained and the Cash desk area is tidy and replenished throughout the day.
• Acknowledge customers and deliver quality service face-to-face or via telephone.
• Organize and manage stockroom efficiently to maintain high standards.
• Develop and maintain knowledge of stock and promotions.
• Cover responsibilities of Head Cashier and Deputy Cashier in their absence.
• Follow and engage in training and development as set by the line manager.
• Ensure efficiency in all opening and closing cash desk procedures throughout the day.

Training & Development

• Attend all customer service and product knowledge training sessions.
• Ensure employees are knowledgeable and updated about SOPs.
• Implement store self-assessment audits, review internal audit reports, and devise action plans with management to take necessary actions.

Compliance

• Ensure legal compliance is adequately resourced in all store areas, understanding compliance issues.
• Maintain knowledge of health and safety risks to employees and customers.
• Communicate with senior management in case of any accident and follow proper procedures.

• Strong customer service orientation with a focus on achieving sales targets.
• Proficiency in handling cash and processing transactions efficiently.
• Excellent communication skills, both verbal and written, for effective interaction with customers and team.
• Ability to work in a fast-paced retail environment, demonstrating initiative and self-management.

• Previous fashion retail or customer service experience preferred.
• Previous cash handling experience is desirable.
• Strong numeracy and literacy skills are required.
• Passion for fashion and articulate communication skills.
• Energetic and enthusiastic with strong interpersonal skills.
• Self-motivated with initiative, able to work independently or as part of a team.
• Flexibility to work varied shifts including nights, weekends, and holidays.

About Al-Futtaim Retail

Al-Futtaim Retail has established itself as one of the leaders in Retail across the Middle East, Africa & Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected Brands in the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka and P&B) across Asia. We are also one of the largest Global partners of Marks and Spencer’s in both regions with over 75 stores offering both fashion & food options.
 
Most recently we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&Q and we aim to continue to be agile and adaptive to our markets with new launches and further development. For this to be possible we aim to recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce which includes over 100 nationalities across 12 countries. Join us today and make a difference…