Sales Associate Cum Cashier | Retail | ZARA Bangsar Village II

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

Overview of the role

To support store objective by delivering excellent customer service in line with store needs and to ensure the effective maintenance of designated sections/zone. 

What you will do
 

• Maintain responsibility for one or several sections of the store as instructed by your Manager keeping a basic image of the area (folding and displaying)
• Process sales, exchanges and refunds efficiently, accurately and quickly in all payment methods
• Ensure that good housekeeping standards are maintained on the shop floor when required and ensure that the Cash desk areas are replenished and kept tidy throughout the day.
• Ensure that customers are acknowledged and receive a quality services   either face to face or over the telephone
• Maintain excellent standards in the stockroom by organizing and arranging the stockroom efficiently
• Continually develop stocks knowledge and promotions throughout the store.
• Cover key responsibilities of the Head Cashier and Deputy Cashier in their absence.
• Follow and engage in the relevant training and development as set by your line manager.
• Ensure complete efficiency when following opening and closing cash desk procedures
• To attend all relevant trainings pertaining to customer services and product knowledge

• Ensure that the store is adequately resourced across all the areas that are touched by legal compliance have a thorough knowledge of all compliance issues across the store and that the people involved are knowledgeable and fully trained 

• Ensure employees are knowledgeable and always updated on SOPs  

• Implement store self-assessment audits/reviews internal audit reports and devise action plans with the wider management team ensuing that actions are delivered

• To ensure good housekeeping is maintained throughout all areas in the store and to communicate with the senior management team in case an accident happens

• To be aware of the risks of employees and customers are exposed to and to be aware of safe work practices and company procedures to overcome them.

What equips you for the role

• Previous fashion retail experience and/or excellent customer service experience preferred
• Previous cash handling experience desirable Strong numerate and literacy skills
• Love/and or passion for fashion
• Articulate and good communication skills
• Energetic & enthusiastic
• Good interpersonal skills
• Strong initiative & self-motivation
• Ability to work independently and as part of a team
• Flexibility to work varied hours including nights, weekends and holidays

ABOUT THE DIVISION

Al-Futtaim Retail has established itself as one of the leaders in Retail across the Middle East, Africa & Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected Brands in the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Massimo Dutti and Pull & Bear) across Asia. We are also one of the largest Global partners of Marks and Spencer’s in both regions with over 75 stores offering both fashion & food options.

Most recently we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&Q and we aim to continue to be agile and adaptive to our markets with new launches and further development. For this to be possible we aim to recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce which includes over 100 nationalities across 12 countries. Join us today and make a difference.