Sales Advisor

Job Requisition ID: 181957 

About Al-Futtaim
Established in the 1930s, Al-Futtaim is one of the most diversified and progressive privately held regional businesses, headquartered in Dubai. Operating across more than 20 countries, the Group spans automotive, financial services, real estate, retail and health. With more than 40,000 employees, Al-Futtaim represents over 200 of the world’s most recognised brands, including Toyota, Lexus, IKEA, ACE and Marks & Spencer. Driven by its purpose to enrich lives and elevate communities, Al-Futtaim focuses on digital innovation, AI, sustainable growth and strategic partnerships, creating long-term value for customers, communities and partners while building a responsible legacy for future generations.

• As a Sales Advisor for Marks & Spencer, you will be a multi-tasking professional responsible for providing top-tier service to customers while maximizing sales through excellent product handling and display. The role involves ensuring a friendly and welcoming environment, offering expertise on product knowledge, and maintaining high standards of customer service. Your contribution is pivotal in driving sales and customer satisfaction.

Customer Service

• Provide high standards of customer service as per M&S Way, including principles such as 'All In For The Customer', 'Make Every Penny Count', 'Talk Straight', and 'Own It And Get It Done'.
• Ensure that our customers are comfortable, welcome, and courteously served.

Selling

• Achieve sales through effective salesmanship, excellent service, and providing product information, styling methods, and recommended outfit solutions to customers.
• Communicate seasonal highlights and promotion mechanics to customers to enhance sales.
• Organize and display merchandise according to seasonal guidelines and food planograms in the most attractive manner.
• Develop and enhance product knowledge through training and briefings, and apply this knowledge to assist customers effectively.
• Ensure efficient replenishment to minimize sales opportunities loss.
• Provide feedback to superiors on customer comments and suggest ideas to improve sales.

Merchandise Management

• Ensure accurate stock movement administration, e.g., delivery checks and stock transfers.
• Perform accurate merchandise counts and complete administrative documents efficiently.
• Report stock shortages to superiors immediately.

Job Knowledge

• Operate the till with correct procedures, ensuring high efficiency and accuracy in handling cash and credit cards.
• Use product knowledge to suggest products and promote benefits to customers, driving sales.

Cost Control

• Be vigilant to prevent pilferage and stock loss on the sales floor and fitting rooms.
• Report any internal pilferage or shoplifting to management.
• Use company property and assets responsibly to avoid waste.

Health & Safety

• Maintain safety consciousness at all times.
• Adhere to all health and safety regulations.
• Maintain a safe and hygienic environment in the store and back of house areas.

General

• Practice Al Futtaim Values: Respect, Integrity, Collaboration, and Excellence in daily conduct.
• Perform any other ad-hoc duties as assigned by managers.

• Strong customer service skills with the ability to implement M&S customer service standards.
• Effective communication and interpersonal skills, especially in English.
• Proficient in operating sales tills and handling cash transactions with efficiency.
• Demonstrated ability to manage stock, including replenishment and preventing loss.

• On-the-job training and opportunities for career development within M&S.
• Fashion-savvy with preferably retail experience.
• Possess a pleasant and cheerful disposition.
• Ability to work on rotating shifts, weekends, and public holidays.
• Positive attitude with a service-oriented mindset.
• Conversant in English.
• Candidates with WSQ Retail Qualifications (if applicable) are encouraged.

About Al-Futtaim Retail

At Al-Futtaim Retail, we are part of a 90-year legacy built on ambition, progress and long-term vision. As one of the region’s leading retail operators, we partner with some of the world’s most trusted brands – including IKEA, ACE, Marks & Spencer and the Inditex Group – bringing global excellence to customers across MENA and Southeast Asia.

We don’t just operate stores; we shape retail experiences. From launching brands like Watsons and Kiabi to our regions for the first time, to investing in digital innovation, AI capabilities, the customer experience and loyalty platforms, we are constantly redefining the future of retail. 

With over 100 nationalities spread across more than 10 countries, our strength lies in our diverse and collaborative community. Here, you’re equipped to turn your ambition into action, building the career you want, while helping us move retail forwards.

Join us and be part of The Heart of Tomorrow.