Responsible

Job Requisition ID: 180932 

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

• The VCM / FLS Supervisor ensures effective management of the shop floor and fitting room operations, leads customer service initiatives, and supports the store's commercial and visual merchandising activities. This role demands strong leadership to enhance the store's image and meet organizational standards. The supervisor is responsible for developing the commercial team and liaising with other management levels to ensure compliance and health and safety protocols are met.

Shop Floor & Fitting Room Management

• Maintain personal and team image standards.
• Ensure product replenishment during peak hours.
• Lead and motivate the team to achieve customer service standards.
• Provide solutions and up-selling to customers.
• Supervise the fitting room, maintaining its image.
• Handle customer complaints according to procedures.
• Obtain and communicate product feedback to managers.
• Manage queue and service at the cashier counter.

Product Knowledge & Floor Layout

• Ensure correct use of furniture per the Visual Merchandising Manual.
• Adjust lighting and maintain fixture inventory.
• Ensure continuous product replenishment on the shop floor.

Commerciality

• React to special commercial moments like events and weather changes.
• Utilize RFID commercial reports effectively.
• Understand 'Y' and success concepts during sales periods.
• Interpret reports such as Rotation, Subfamily, and TGT rankings.

Visual Merchandising Skills

• Demonstrate knowledge of the boutique concept.
• Coordinate product placement according to company image.
• Highlight priority areas with best-selling collections.
• Balance sales and store image.
• Prepare visually for special days/events.
• Apply the 5 Basic VM principles effectively.
• Correctly place season and product signs.

Learning & Development

• Train and develop the commercial team.
• Identify potential within the store and manage succession plans.

Standards & Compliance

• Ensure the store meets legal compliance requirements.
• Keep staff updated on SOPs.
• Implement store self-assessments and audit action plans.

Health & Safety

• Maintain good housekeeping standards.
• Communicate with management regarding accidents.
• Acknowledge and mitigate risks exposed to employees and customers.

• Strong numeracy and literacy skills.
• Excellent interpersonal and communication skills.
• Ability to lead and motivate a team effectively.
• Strong initiative and self-motivation with the ability to work independently.

• Previous experience in fashion retail or excellent customer service background.
• Desirable cash handling experience.
• Passion for fashion and strong communication skills.
• Flexibility to work varied hours including nights, weekends, and holidays.

About Al-Futtaim Retail

Al-Futtaim Retail has established itself as one of the leaders in Retail across the Middle East, Africa & Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected Brands in the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka and P&B) across Asia. We are also one of the largest Global partners of Marks and Spencer’s in both regions with over 75 stores offering both fashion & food options.
 
Most recently we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&Q and we aim to continue to be agile and adaptive to our markets with new launches and further development. For this to be possible we aim to recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce which includes over 100 nationalities across 12 countries. Join us today and make a difference…