Part Time Sales Advisor

• The Sales Advisor role is integral to supporting customer service excellence within M&S. Primarily focused on assisting customers and maximizing sales, the role demands a multi-tasking individual committed to high standards in service, product handling, merchandise display, and shop operations. Success in this position relies on adherence to customer service principles, effective communication of promotions, and constant feedback to management to improve sales tactics. The Sales Advisor will also be responsible for operational tasks like till management and stock administration while maintaining company values and ensuring health and safety standards.

Customer Service

• Provide high standards of customer service as per M&S Way, including principles like 'All In For The Customer', 'Make Every Penny Count', 'Talk Straight', 'Own It And Get It Done'.
• Ensure that our customers are comfortable, welcome, and courteously served.

Selling

• Achieve sales through good salesmanship, providing excellent service, product information, styling methods, and recommended outfit solutions to customers.
• Communicate seasonal highlights and promotion mechanics to customers with the aim of achieving better sales.
• Handle products and display merchandise according to seasonal guidelines or food planogram in the most attractive manner.
• Develop product knowledge via training, briefings, and communication from support team or immediate superior.
• Ensure efficient replenishment to minimize loss of sales opportunity.
• Give feedback to superior on customer comments and contribute ideas to improve sales.

Merchandise Management

• Administer accurate stock movements such as delivery checks and stock transfers.
• Count merchandise and complete administrative documents efficiently and accurately.
• Provide immediate feedback to superior on stock shortages.

Job Knowledge

• Operate the till with correct procedures, achieving high level of efficiency and accuracy in handling cash and credit cards.
• Use product knowledge to suggest products and promote benefits to customers for driving sales.

Cost Control

• Be alert to prevent pilferage and stock loss on sales floor and fitting room; report internal pilferage by staff/shoplifter to management.
• Carefully use company property assets to avoid resources wastage.

Health & Safety

• Always be safety conscious and adhere to all health and safety regulations.
• Maintain a safe and hygienic environment in the premises, including sales floor and Back of House.

General

• Practice Al Futtaim values in daily conduct: Respect, Integrity, Collaboration, and Excellence.
• Complete any other ad-hoc duties given by managers.

• Strong customer service skills.
• Excellent salesmanship and communication of product benefits.
• Efficient stock management and administrative capabilities.
• Conscientious application of health and safety standards.

• Experience in retail, specifically fashion-savvy candidates preferred.
• Possess a cheerful and pleasant disposition with a service-oriented mindset.
• Ability to work rotating shifts, including weekends and public holidays.
• Proficiency in English.
• Candidates with WSQ Retail Qualifications are encouraged.