Part Time Casual

Job Requisition ID: 181410 

About Al-Futtaim
Established in the 1930s, Al-Futtaim is one of the most diversified and progressive privately held regional businesses, headquartered in Dubai. Operating across more than 20 countries, the Group spans automotive, financial services, real estate, retail and health. With more than 40,000 employees, Al-Futtaim represents over 200 of the world’s most recognised brands, including Toyota, Lexus, IKEA, ACE and Marks & Spencer. Driven by its purpose to enrich lives and elevate communities, Al-Futtaim focuses on digital innovation, AI, sustainable growth and strategic partnerships, creating long-term value for customers, communities and partners while building a responsible legacy for future generations.

• The role involves delivering excellent customer service to achieve store sales targets and providing a great customer experience. The job includes maintaining specific sections of the store, processing transactions, and ensuring high standards of housekeeping. Additionally, the role requires compliance with health and safety norms, as well as following store operational procedures.

Store Responsibilities

• Maintain responsibility for one or several sections of the store as instructed by the Manager, ensuring they are well-organized, with items folded and displayed neatly.
• Process sales, exchanges, and refunds efficiently and accurately using all payment methods, ensuring customer satisfaction.
• Ensure good housekeeping standards are maintained on the shop floor, with Cash desk areas replenished and kept tidy throughout the day.

Customer Service

• Acknowledge customers promptly and provide high-quality service both in person and over the phone to enhance the customer experience.
• Develop comprehensive knowledge of store stocks and current promotions to better assist customers.

Stockroom Management

• Maintain high standards in the stockroom by efficiently organizing and arranging stock to facilitate easy access.

Compliance and Standards

• Ensure all employees are knowledgeable about current SOPs and keep them updated on any changes.
• Implement self-assessment audits and review internal audit reports, devising action plans to address any issues with the management team.

Health and Safety

• Maintain optimal housekeeping throughout all store areas and report any accidents to senior management promptly.
• Be aware of the risks faced by both employees and customers, and follow safe work practices and company procedures to mitigate them.

• Excellent customer service skills with the ability to engage customers effectively.
• Strong organizational skills to manage store sections and stock efficiently.
• Ability to process sales transactions swiftly and accurately.
• Knowledge of health and safety practices in a retail environment.

• Previous experience in fashion retail or proven excellent customer service experience.
• Passion for fashion and a strong interest in retail.
• Excellent communication and interpersonal skills.
• Energetic, enthusiastic, and self-motivated individual able to work independently or as part of a team.
• Flexibility to work various hours, including evenings, weekends, and holidays.

About Al-Futtaim Retail

At Al-Futtaim Retail, we are part of a 90-year legacy built on ambition, progress and long-term vision. As one of the region’s leading retail operators, we partner with some of the world’s most trusted brands – including IKEA, ACE, Marks & Spencer and the Inditex Group – bringing global excellence to customers across MENA and Southeast Asia.

We don’t just operate stores; we shape retail experiences. From launching brands like Watsons and Kiabi to our regions for the first time, to investing in digital innovation, AI capabilities, the customer experience and loyalty platforms, we are constantly redefining the future of retail. 

With over 100 nationalities spread across more than 10 countries, our strength lies in our diverse and collaborative community. Here, you’re equipped to turn your ambition into action, building the career you want, while helping us move retail forwards.

Join us and be part of The Heart of Tomorrow.