Part Time Casual

Job Requisition ID: 180931 

About Al-Futtaim
Established in the 1930s, Al-Futtaim is one of the most diversified and progressive privately held regional businesses, headquartered in Dubai. Operating across more than 20 countries, the Group spans automotive, financial services, real estate, retail and health. With more than 40,000 employees, Al-Futtaim represents over 200 of the world’s most recognised brands, including Toyota, Lexus, IKEA, ACE and Marks & Spencer. Driven by its purpose to enrich lives and elevate communities, Al-Futtaim focuses on digital innovation, AI, sustainable growth and strategic partnerships, creating long-term value for customers, communities and partners while building a responsible legacy for future generations.

• The role is designed to support the store objectives by delivering exceptional customer service and ensuring the effective maintenance of designated zones within the store. The position requires a focus on excellent customer service, stock management, and adherence to safety standards, contributing to the overall store sales targets and customer satisfaction.

General

• Maintain responsibility for one or several sections of the store keeping a basic image of the area, including folding and displaying merchandise.
• Process sales, exchanges, and refunds efficiently and accurately in all payment methods.
• Ensure housekeeping standards are maintained on the shop floor and the cash desk areas are tidy and replenished throughout the day.
• Acknowledge customers and provide quality service either face-to-face or over the phone.
• Organize and arrange the stockroom efficiently to maintain excellent standards.
• Develop stock knowledge and stay updated on promotions throughout the store.
• Ensure employees are knowledgeable about and compliant with SOPs.
• Conduct store self-assessment audits and devise action plans based on internal audit reports with the management team.
• Maintain health and safety by ensuring good housekeeping and communicating potential risks to senior management.

• Excellent customer service skills.
• Ability to maintain store standards and manage designated sections of the store.
• Knowledge of stock management and promotion awareness.
• Flexibility to work varied hours and as part of a team.

• Previous experience in fashion retail and/or excellent customer service is preferred.
• A demonstrated passion for fashion.
• Strong communication, interpersonal, and self-motivation skills.
• Ability to work flexible hours, including nights, weekends, and holidays.

About Al-Futtaim Retail

At Al-Futtaim Retail, we are part of a 90-year legacy built on ambition, progress and long-term vision. As one of the region’s leading retail operators, we partner with some of the world’s most trusted brands – including IKEA, ACE, Marks & Spencer and the Inditex Group – bringing global excellence to customers across MENA and Southeast Asia.

We don’t just operate stores; we shape retail experiences. From launching brands like Watsons and Kiabi to our regions for the first time, to investing in digital innovation, AI capabilities, the customer experience and loyalty platforms, we are constantly redefining the future of retail. 

With over 100 nationalities spread across more than 10 countries, our strength lies in our diverse and collaborative community. Here, you’re equipped to turn your ambition into action, building the career you want, while helping us move retail forwards.

Join us and be part of The Heart of Tomorrow.