Part Time Casual

Job Requisition ID: 180088 

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

• The role supports store objectives by delivering excellent customer service and maintaining designated sections or zones effectively. Success in this position entails achieving store sales targets, ensuring high housekeeping standards, and fostering positive customer interactions. The position requires coordination with the management team and diligence in stock management and compliance with SOPs and health and safety procedures.

Customer Service

• Deliver excellent customer service to achieve store sales targets and provide a great customer experience.
• Acknowledge and assist customers with quality service either face-to-face or over the phone.

Section Management

• Maintain and manage one or several sections of the store, as instructed by the manager, ensuring a basic image of the area through folding and displaying.
• Ensure the Cash desk areas are replenished and kept tidy throughout the day.
• Communicate with the senior management team in case of accidents or health and safety issues.

Sales Processing

• Process sales, exchanges, and refunds efficiently, accurately, and quickly in all payment methods.

Stock Management

• Maintain excellent standards in the stockroom by organizing and arranging stock efficiently.
• Continually develop stock knowledge and promotions throughout the store.

Compliance and Housekeeping

• Ensure employees are knowledgeable and always updated on SOPs.
• Implement store self-assessment audits and review internal audit reports, devising action plans with the wider management team.
• Maintain good housekeeping standards throughout all areas in the store.

Health & Safety

• Be aware of the risks employees and customers are exposed to and understand safe work practices and company procedures to address them.

• Excellent customer service skills.
• Knowledge and passion for fashion retail.
• Ability to work independently and as part of a team.
• Flexible availability to work varied hours including nights, weekends, and holidays.

• Previous experience in fashion retail or excellent customer service is preferred.
• Passion for fashion and ability to articulate effectively with good communication skills.
• Energetic, enthusiastic, and possess good interpersonal skills.
• Ability to work independently as well as part of a team.
• Flexibility to work varied hours, including nights, weekends, and holidays.

About Al-Futtaim Retail

Al-Futtaim Retail has established itself as one of the leaders in Retail across the Middle East, Africa & Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected Brands in the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka and P&B) across Asia. We are also one of the largest Global partners of Marks and Spencer’s in both regions with over 75 stores offering both fashion & food options.
 
Most recently we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&Q and we aim to continue to be agile and adaptive to our markets with new launches and further development. For this to be possible we aim to recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce which includes over 100 nationalities across 12 countries. Join us today and make a difference…