Part Time Casual

Job Requisition ID: 179986 

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

• The role's primary purpose is to support the store's objectives by delivering excellent customer service and ensuring effective maintenance of designated sections or zones. The position requires maintaining high standards of store presentation and stockroom organization while fostering a positive customer interaction environment. Success in this role contributes to achieving store sales targets and enriching the customer experience, balanced with compliance to operational standards and health and safety protocols.

Customer Service

• Deliver excellent customer service to achieve store sales targets and enhance customer experience.
• Ensure customers are acknowledged and receive quality service either face-to-face or over the phone.

Sales Operations

• Process sales, exchanges, and refunds efficiently, accurately, and quickly using all payment methods.
• Maintain responsibility for one or several sections of the store, ensuring they are properly folded and displayed.
• Ensure the Cash desk areas are replenished and kept tidy throughout the day.

Store Maintenance

• Ensure good housekeeping standards are maintained on the shop floor.
• Maintain excellent standards in the stockroom by organizing and arranging it efficiently.
• Ensure employees are knowledgeable and updated on SOPs, implementing self-assessment audits and reviews of audit reports.

Health & Safety

• Ensure good housekeeping is maintained throughout the store, communicating with senior management in case of accidents.
• Be aware of risks exposed to employees and customers, and follow safe work practices and company procedures to mitigate them.

• Passion for fashion and retail industry.
• Excellent communication and interpersonal skills.
• Strong initiative and self-motivation.
• Flexibility to work varied hours, including nights, weekends, and holidays.

• Previous fashion retail experience and/or excellent customer service experience preferred.
• Ability to articulate thoughts and possess strong communication skills.
• Energetic and enthusiastic with a strong initiative and self-motivation.
• Capability to work independently and as part of a team, with flexibility to work varied hours including nights, weekends, and holidays.

About Al-Futtaim Retail

Al-Futtaim Retail has established itself as one of the leaders in Retail across the Middle East, Africa & Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected Brands in the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka and P&B) across Asia. We are also one of the largest Global partners of Marks and Spencer’s in both regions with over 75 stores offering both fashion & food options.
 
Most recently we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&Q and we aim to continue to be agile and adaptive to our markets with new launches and further development. For this to be possible we aim to recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce which includes over 100 nationalities across 12 countries. Join us today and make a difference…