Part Time Casual

Job Requisition ID: 179929 

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

• The part-time role supports the store's objectives by providing excellent customer service and maintaining designated sections of the store. The employee will be responsible for efficient transaction processing, ensuring the store is tidy, organizing the stockroom, and promoting compliance with company guidelines and health and safety standards. Success in this role involves achieving store sales targets and enhancing the customer experience.

Store Section Management

• Maintain responsibility for designated store sections, ensuring they present a basic image according to company standards.
• Organize and display merchandise for optimal visual presentation and accessibility.

Customer Service

• Deliver high-quality customer service both face-to-face and over the telephone, ensuring customers are acknowledged promptly.
• Process sales, exchanges, and refunds quickly and accurately, managing all payment methods efficiently.

Shop Floor Maintenance

• Maintain housekeeping standards on the shop floor, ensuring tidiness and cleanliness throughout operating hours.
• Ensure Cash desk areas are consistently replenished and organized.

Stockroom Management

• Maintain excellent standards in the stockroom by efficiently organizing and arranging merchandise.
• Develop thorough stock knowledge, including promotions, to provide knowledgeable service to customers.

Standards Compliance

• Ensure all employees are knowledgeable and updated on SOPs and compliance requirements.
• Implement self-assessment audits and review internal audit reports to devise action plans and ensure actions are delivered by the management team.

Health and Safety

• Maintain good housekeeping standards throughout the store and communicate with senior management in case of accidents.
• Be aware of risks affecting employees and customers, ensuring safe work practices and adherence to company procedures.

• Excellent customer service capabilities, emphasizing both efficiency and quality.
• Effective communication skills, both verbal and written.
• Strong organizational skills for stock and store management.
• Ability to work independently and collaboratively within a team.

• Previous experience in fashion retail or possessing excellent customer service skills.
• Passion for fashion and enthusiasm for working in a retail environment.
• Possession of strong communication and interpersonal skills.
• Ability to work flexible hours, including nights, weekends, and holidays.

About Al-Futtaim Retail

Al-Futtaim Retail has established itself as one of the leaders in Retail across the Middle East, Africa & Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected Brands in the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka and P&B) across Asia. We are also one of the largest Global partners of Marks and Spencer’s in both regions with over 75 stores offering both fashion & food options.
 
Most recently we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&Q and we aim to continue to be agile and adaptive to our markets with new launches and further development. For this to be possible we aim to recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce which includes over 100 nationalities across 12 countries. Join us today and make a difference…