Part Time Casual

Job Requisition ID: 178649 

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

• The Part-Time (Casual) role supports the store's objectives by providing excellent customer service and ensuring the effective maintenance of designated sections or zones within the store. The position involves handling various tasks such as sales processing, stockroom management, and customer interaction, all of which contribute to achieving store sales targets and delivering a high-quality customer experience.

General

• Maintain responsibility for one or several sections of the store by folding and displaying merchandise to keep a basic image of the area.
• Process sales, exchanges, and refunds efficiently, accurately, and quickly in all payment methods.
• Ensure that good housekeeping standards are maintained on the shop floor, and that the Cash desk areas are replenished and kept tidy throughout the day.
• Acknowledge customers and provide quality services either face to face or over the telephone.
• Maintain excellent standards in the stockroom by organizing and arranging inventory efficiently.
• Continuously develop knowledge of stocks and promotions throughout the store.
• Ensure employees are knowledgeable and always updated on Standard Operating Procedures (SOPs).
• Implement store self-assessment audits, review internal audit reports, and devise action plans with the management team to ensure actions are delivered.
• Maintain good housekeeping throughout all store areas and communicate with senior management in case of accidents.
• Be aware of the risks employees and customers are exposed to and follow safe work practices and company procedures to mitigate them.

• Excellent customer service skills, both in-person and over the phone.
• Efficient processing of sales, exchanges, and refunds across all payment methods.
• Ability to maintain and organize stockroom and store areas effectively.
• Strong communication and interpersonal skills, with the ability to work in a team-oriented environment.

• Previous experience in fashion retail or customer service is preferred.
• A love or passion for fashion, coupled with the ability to convey this enthusiasm to customers.
• Articulate with good communication and interpersonal skills.
• Demonstrates energy, enthusiasm, and strong initiative with the ability to work independently as well as part of a team.
• Flexibility in working varied hours, including nights, weekends, and holidays.

About Al-Futtaim Retail

Al-Futtaim Retail has established itself as one of the leaders in Retail across the Middle East, Africa & Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected Brands in the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka and P&B) across Asia. We are also one of the largest Global partners of Marks and Spencer’s in both regions with over 75 stores offering both fashion & food options.
 
Most recently we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&Q and we aim to continue to be agile and adaptive to our markets with new launches and further development. For this to be possible we aim to recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce which includes over 100 nationalities across 12 countries. Join us today and make a difference…