Operations Assistant

Job Requisition ID: 178429 

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

• As an Operations Executive at INDITEX, you will oversee the operational aspects of the store. You are responsible for ensuring efficient stock management, including RFID usage, stockroom organization, and replenishment processes. You will play a key role in customer service and ensuring compliance with legal standards, health, and safety regulations. Your ability to work within a team and independently will drive store performance and operational excellence.

RFID Knowledge and Application

• Fully understand the general concept of RFID, including RFID Identity and RFID Reading.
• Recognize and leverage six benefits of RFID: Customer Service, Sale/Return, Inventory, Camion, Replenishment, and Security.

Stockroom and Shopfloor Organization

• Understand stockroom organization and effectively organize stock according to family and styles, processing overstock and faulties swiftly.
• Manage RFID movement by transferring items to the stockroom and understanding operation procedures.

Customer Service and Stock Enquiry

• Manage customer inquiries related to stock availability with a focus on excellent service.

Replenishment

• Ensure timely replenishment of stock to maintain shopfloor standards and meet customer demand.

Camion

• Oversee camion operations to streamline transportation and logistics within the store.

Standards and Compliance

• Ensure store is adequately resourced for legal compliance and maintain thorough knowledge of compliance issues.
• Educate employees on SOPs and keep them updated.
• Implement store self-assessment audits, review internal audit reports, and devise action plans with management.
• Maintain good housekeeping throughout the store to ensure a safe environment.
• Communicate with senior management in case of accidents and be aware of safe work practices.

• Comprehensive knowledge of RFID systems and benefits.
• Strong organizational skills for stockroom and shopfloor management.
• Excellent customer service skills.
• Knowledge of compliance standards and health & safety regulations.

• Previous experience in retail operations.
• Strong communication and interpersonal skills.
• Energetic, enthusiastic and self-motivated.
• Ability to work independently and collaboratively within a team.
• Flexible to work varied hours including nights, weekends, and holidays.

About Al-Futtaim Retail

Al-Futtaim Retail has established itself as one of the leaders in Retail across the Middle East, Africa & Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected Brands in the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka and P&B) across Asia. We are also one of the largest Global partners of Marks and Spencer’s in both regions with over 75 stores offering both fashion & food options.
 
Most recently we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&Q and we aim to continue to be agile and adaptive to our markets with new launches and further development. For this to be possible we aim to recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce which includes over 100 nationalities across 12 countries. Join us today and make a difference…