Head Cashier

About the Company

Established in the 1930s as a trading business, Al-Futtaim today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates.

Structured into five operating divisions; automotive, financial services, real estate, health, retail including M&S brand; employing more than 33,000 employees across more than 20 countries in the Middle East, Asia and Africa, we partner with over 200 of the world's most admired and innovative brands.

Al-Futtaim’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration, integrity; Al-Futtaim continues to enrich the lives and aspirations of our customers each and every day. For more information visit: www.alfuttaim.com

AL-FUTTAIM VALUES: RESPECT I EXCELLENCE | COLLABORATION I INTEGRITY

TASKS

• Process sales, exchanges and refunds efficiently, accurately and quickly in all payment methods
• Ensure that customers are acknowledged and receive a quality service either face to face or over the telephone
• Open and close main and auxiliary tills according to your shift
• Ensure complete efficiency when following opening and closing cash desk procedures
• Maintain an organized and tidy cash desk at all times
• Fully train and develop all Sales Associate Cum Cashiers and follow up their performance
• Investigate and resolve discrepancies (their own and their team’s)
• Monitor and record till discrepancies and report them to the relevant department
• Provide till reports throughout the day to Managers and colleagues when required
• Control store stationary and bag orders whilst maintaining required levels
• Ensure all cash desks are in good working order and maintained regularly
• Manage the request for change in the store and follows up
• Make sure that the processing of merchandise movements assigned to Cashiers is accurate and all documentation is organized
• Ensure effective communication with the Management Team at all times
• Continually develop stock knowledge and promotions throughout the store

STANDARDS

Compliance

• Ensures that all Cashier SOPs are being followed in store

Health and Safety

• To ensure good housekeeping is maintained throughout all areas in the store and to communicate with the senior management team in case an accident happens
• To be aware of the risks of employees and customers are exposed to and to be aware of safe work practices and company procedures to overcome them.

Minimum Qualifications and Knowledge: 

• Strong numerate and literacy skills

• Strong communication and interpersonal skills​
• Ability to work under pressure​
• Strong initiative and self-motivation
• Previous cash desk experience is desirable
• Strong time management and organizational skills ​
• Has initiative to identify problems and opportunities to be proactive ​
• Flexibility and problem solving
• Ability to analyze data ​

Job-Specific Skills: 

• Numeric and analytic experience​
• Good knowledge of excel, power point, key note and Autocad​
• Availability to travel