Assistant Department Manager

• The Boutique Supervisor assists the Section/D Manager and Boutique Manager in running the store in alignment with company objectives, ensuring brand compliance. The role involves supervising the shop floor and coordinating staff activities while promoting a working environment that embodies brand values, teamwork, and excellence in customer service. Success factors include driving sales, maintaining standards, optimizing stock management, and fostering strong employee engagement.

Sales

• Lead by example in customer service, greet customers, provide assistance, and ensure standards are followed to reflect a strong brand image.
• Resolve and manage customer requests, comments, and complaints efficiently.
• Understand the store's opening and closing SOPs and ensure adherence.
• Analyze sales figures with the store manager to identify and act on sales opportunities.
• Challenge the team to improve performance using relevant retail metrics.
• Engage department colleagues to support local opportunities for sales growth.
• Plan monthly and daily store coverage based on sales trend and staffing needs.

Commercial & Visual Merchandising

• Maintain store image standards and implement impactful commercial events.
• Ensure VM elements highlight merchandise to create customer awareness of different lines.

Stock Management

• Ensure adherence to SOPs for stock management, including shipment receiving, cycle counts, transfers, returns, and damage handling.
• Communicate with merchandising and commercial teams to ensure regular receipt of best-sellers.
• Review top and bottom selling lines to ensure optimal stock levels and customer needs.

Service

• Model exceptional service and generate enthusiasm for maintaining service standards.
• Respond to customer complaints with a priority on satisfaction.
• Seek customer feedback to drive service improvement.
• Recognize excellent service in-store regularly.

Standards and Compliance

• Ensure store is resourced and compliant with legal requirements.
• Support the store manager in training employees on SOPs and compliance issues.
• Conduct self-assessment audits and devise corrective action plans.
• Maintain a safe trading environment and conduct regular Health and Safety reviews.
• Report and resolve store maintenance issues efficiently.
• Review and manage cleaning contractor performance according to brand standards.

Loss Prevention

• Remain vigilant to prevent shoplifting and abnormal activities.
• Ensure all staff understand cash management and adhere to security procedures.
• Conduct routine checks on stockrooms and resolve security lapses.
• Deploy staff strategically to prevent theft and loss.

People Management

• Support the store manager in implementing company policies and addressing disciplinary issues.
• Engage with employees to promote strong communication and involvement.
• Demonstrate skills in performance and development management.
• Develop and coach new hires to improve sales associate competencies.

Costs Control

• Support store manager to achieve shrinkage targets through effective stock and process management.
• Assist in managing cost improvement initiatives to enhance profitability.

• Proven leadership and team management skills.
• Strong customer service and problem-solving capabilities.
• Ability to analyze sales data and forecast trends.
• Knowledge of retail operations and stock management.

• Graduate degree in a related field.
• Minimum of 2 years of relevant retail experience.
• Strong leadership and customer management skills.
• Excellent communication and interpersonal abilities.