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National Regional Warranty Manager | FAMCO | Al Futtaim Automotive | Jeddah, Saudi Arabia

Date: 04-May-2021

Location: Jeddah, SA

Company: Al Futtaim Private Company LLC

Job Requisition ID: 90544 

No two days are the same at Al-Futtaim, no matter what role you have. Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives. Take our engaging and supportive work environment and couple it with a company culture that recognises and rewards quality performance, and what do you get? The chance to push the limits every single day.

 

As a humble family business that started on the banks of the Dubai Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees. You’ll find us in industries ranging from automotive and retail, to finance and real estate, and connecting people with international names like Lexus, Ikea, Robinsons, and Adidas. Our team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow and impact the people, markets, and trends around us.

 

Come join us to live well, work better, and be the best.

Warranty Manager - Automotive

The Warranty Manager will be responsible to analyze warranty data and status, complaint processing, regulate customer and supplier claims recourse, track and implement corrective actions, and lead and control processing of warranty related tasks.

Job Duties/Responsibilities:

1. Ensure processing of complaints

2. Ensure processing of customer debits

3. Ensure reports and documentation are prepared

4. Ensure that customer warranty requirements are available and understood

5. Participate in customer and supplier meetings

6. Ensure series claims are handled

7. Ensure contract review and contract negotiations are completed

8. Ensure that Companies Management is aware of upcoming warranty claims

9. Organize area of responsibility

10. Guide employees

Essential Functions:

A. Oversee all tasks of the reclamation process for past and current complaints and warranty costs, and assure proper and timely execution. I.e. capture relevant complaint data, evaluate warranty data, create an action plan to eliminate the causes of failure in collaboration with the appropriate departments, implement corrective actions, verify effectiveness, write reports (interim and end report, statement, etc.) and distribute (intern / extern) Make data and information available to responsible internal areas such as PD, Quality Planning, etc. to prevent errors.  Conduct stress tests per customer specifications in particular in warranty cases. Check relevant customer portals- provide corrections if necessary.

B. Check and ensure that we have properly captured the customer warranty debit and that it is appropriate and in compliance with the applicable commercial terms. Assure that debits are processed in a timely manner, check for possibility to debit the cost to third party. Periodically inform manager of progress and cost responsible areas. Evaluation of the message in the portal with regard to expected risks and costs. Negotiate and set ratings with customers and suppliers.

C. Development and design appropriate reporting system for the subject of ongoing reporting to supervisors and other participating internal / external areas with focus on: product, customer and supplier related quality status, main error focus via i.e. type, frequency, cause, responsible party, etc., Effectiveness of corrective actions in regards to quality and cost, Status of tasks, coordination with appropriate areas, development, implementation and maintenance of a suitable system to document appropriate activities as well as proper archiving.

Additional Information

Educational Requirements:

Bachelor's degree in a technical field or 3 years related experience with an Associate’s Degrees

Experience/Knowledge/Skills:

• 5 to 10 years quality profession experience including automotive or similar industry exposure.

• 4 years in a supervisory/management role

• Practical applied experience and / or certifications in Quality Technology disciplines such as Six Sigma, Kaizen, SPC, Design of Experiments, Quality System Certifications of TS 16949 and Auditing.

• Strong numerical analysis skills and training required.

• Solid interpersonal verbal and written communication skills required

 

We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

 

Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

 

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.