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National_HR Shared Service Manager

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Date: 27-Nov-2018

Location: Jeddah, SA

Company: Al Futtaim Private Company LLC

Job Requisition ID: 31965 

No two days are the same at Al-Futtaim, no matter what role you have. Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives. Take our engaging and supportive work environment and couple it with a company culture that recognises and rewards quality performance, and what do you get? The chance to push the limits every single day.


As a humble family business that started on the banks of the Dubai Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees. You’ll find us in industries ranging from automotive and retail, to finance and real estate, and connecting people with international names like Lexus, Ikea, Robinsons, and Adidas. Our team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow and impact the people, markets, and trends around us.


Come join us to live well, work better, and be the best.


Manage the service delivery of HR Shared Services for all KSA population/Businesses with Speed and Quality. Contribute to the use, enforcement, and development of existing IS systems, Policies and country regulations.




  • Liaison with the HR in the Businesses to learn about HR strategy of the business and HR annual Plan.
  • Manage the execution of TA plan of the business
  • Manage on boarding activities including basic induction, related visa issuing, and sponsorship transfer
  • Manage Payroll and coordinate related activities  
  • Manage off boarding activities and ensure smooth exiting of employees in compliance with KSA labour law.
  • Manage all HR-related GR activities/services and ensure updated government systems
  • Manage disciplinary actions and handle grievance as per company and country codes
  • Develop and maintain service delivery KPI’s
  •  Support a continuous improvement HR SS function, activities and policies.
  • Ensure compliance with local law, Group policy, DoA and other company and country regulations. 
  • Communicate plans, activities, progress etc. to stakeholders to achieve organizational objectives.
  • Reinforce and demonstrate at all times AF values, a performance culture, diversity and inclusion.
  • Provide HR advisory opinion as needed.  
  • Manage the team HRSS team in terms of couching, performance evaluating, developing, load distribution, succession etc.
  • Support employee engagement activities




Minimum Qualifications and Knowledge:

BSc of Human Resource , or equivalent

Minimum Experience:

10 Years within HR.

Job-Specific Skills:

Recruitment & Selection, HR Operations, Hands-on HRIS, Employee Relations, Mentoring/Coaching, Human Capital Metrics, General Administration, Analytical skills, good communication skills and problem solving skills.

Behavioural Competencies :

Customer orientation, achievement Orientated, strategic thinking skills, solution orientated and team working skills.



We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.


Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.


As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.